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@keelandw

I protect platforms from identity threats, account takeovers, and digital fraud through risk analytics and investigations.

United States

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What I'm looking for

I'm looking to protect people, not just platform integrity, through identity security, fraud mitigation, risk analytics, and cross-functional work on national and international emerging attack patterns.

At Microsoft via Atos-Wipro, I analyze Microsoft Entra ID activity to identify complex anomalies and disrupt identity threats before they affect platform integrity.

I enhance risk-based protections by labeling ML-driven detections and integrating signals from XDR and other sources.

Previously at Riot Games, I investigated platform abuse and financial risk across Kount, PayOn, PayPal, and Shopify. I helped maintain a 0.9% chargeback rate across processors and designed the fraud investigations SOP used for Trust and Safety onboarding.

I’ve also monitored ecommerce transactions, investigated more than 130 unauthorized-access reports daily with SQL, and protected customer information while maintaining GDPR and CCPA compliance.

Experience

Work history, roles, and key accomplishments

Lead Security Analyst

Microsoft via Atos - Wipro

Apr 2021 - Oct 2026 (5 years 6 months)

Analyzed Microsoft Entra ID account activity to identify behavioral patterns, anomalies, and inconsistencies, strengthening identity threat detection systems. Strengthened remote team culture and identity knowledge sharing by creating structured feedback loops and case review processes.

Microsoft Entra ID XDR ML Driven Threat Detection Risk Analytics Identity Threat Patterns SOP Design Quality Reviews Cross Functional Collaboration

Senior Fraud Analyst

Riot Games via Keywords Studios

Apr 2019 - Apr 2021 (2 years)

Investigated sophisticated platform abuse and financial risk by analyzing ambiguous datasets from platforms such as Kount, PayOn, Paypal, and Shopify. Implemented aggressive fraud mitigation to maintain a 0.9% chargeback rate across all processors.

Fraud Investigation Risk Analytics Kount PayOn PayPal Shopify Chargeback Management SOP Design Dispute Management

Ecommerce/Accounts Specialist

Riot Games via VMC

Sep 2017 - Apr 2019 (1 year 7 months)

Protected sensitive personal information from leaks and fraudulent activity while ensuring 100% compliance with privacy policies and regulations. Performed transaction monitoring using risk analytics, preventing tens of millions of dollars in potential lost revenue and investigating over 130 reports of unauthorized account access daily.

SQL Data Analysis Risk Analytics Transaction Monitoring Access Control Fraud Prevention Regulatory Compliance Dispute Management

Assistant Branch Manager

Bank of America

Sep 2016 - Aug 2017 (11 months)

Served as the operational leader for the branch, managing daily financial logistics and enforcing strict adherence to banking compliance protocols. Supervised teller staff and oversaw daily vault audits to ensure zero financial discrepancies and secure cash operations.

Team Supervision Branch Operations Banking Compliance Risk Management Cash Handling Performance Metrics Reconciliations Audit Reporting

Assistant Store Manager

GameStop

May 2013 - Oct 2014 (1 year 5 months)

Managed full-cycle retail operations, taking full responsibility for store performance, staff development, and asset protection. Managed inventory audits, cash logistics, and daily financial reconciliation, enforcing loss prevention strategies to reduce shrinkage.

Retail Operations Inventory Management Cash Handling Loss Prevention Staff Development Financial Reconciliations

Amarillo Independent School District Processor

Happy State Bank

Jul 2011 - Jun 2013 (1 year 11 months)

Served as a highly trusted financial processor for the Amarillo Independent School District, executing comprehensive daily reconciliation across all school district accounts. Investigated and resolved recording discrepancies to guarantee financial integrity and regulatory compliance for municipal clients.

Financial Reconciliations Regulatory Compliance Discrepancy Investigation Municipal Accounting

Coin Vault Processor

Amarillo National Bank

Aug 2010 - Jul 2011 (11 months)

Securely processed and reconciled $30,000 in daily incoming and outgoing shipments as one of only three vault specialists out of 1,000 employees. Balanced the main bank vault daily, managing high-value armored car deposits including shipments directly from the National Reserve.

Vault Operations Cash Reconciliation Armored Car Deposits Financial Security