Anthony Ellison

Processed and managed high-volume medical record (ROI) requests, serving as a primary point of contact for patients, healthcare providers, and authorized third parties. Documented interactions and request updates across multiple systems, ensuring accuracy and adherence to process requirements.

Onboarded and trained 100+ merchants annually, educating business owners on platform tools that impacted revenue performance, operational efficiency, and transaction management. Owned a portfolio of 60+ merchant accounts across onboarding, adoption, retention, and expansion, achieving 15% YoY revenue growth through strategic account planning and targeted upsell initiatives.

Led and coached a team of 5 acquisition agents, consistently exceeding monthly quota targets and improving overall team performance. Executed data-driven marketing campaigns using CRM insights, resulting in a 15% year-over-year increase in closed deals.

Managed a portfolio of 30+ SMB customer accounts, delivering proactive support to maximize value from SaaS-based web hosting solutions. Improved account retention by approximately 30% through consistent engagement, risk mitigation, and personalized success planning.

Contributed to a 10% increase in property revenue by implementing guest retention strategies and promoting long-term stays. Onboarded and trained new front-desk employees, improving service consistency and reducing ramp-up time.

Bachelor of Business Administration in General Business from the University of Houston Downtown.