Anthony Ellis
@anthonyellis
I improve customer operations through high-volume support, accurate data tracking, and workflow improvement.
United StatesWhat I'm looking for
I've supported high-volume customer operations at Cape Canaveral Port Authority, Foundever, Target, and Walmart, helping customers move through busy environments efficiently while maintaining accurate information and strong service.
At Cape Canaveral Port Authority, I assist hundreds of cruise passengers daily with directions, boarding logistics, and inquiries. I coordinate with port staff, security, and cruise personnel, report recurring guest concerns, and help reduce delays through accurate terminal direction and efficient passenger flow.
At Foundever, I handled high volumes of remote customer inquiries, documented and tracked issues in internal systems, and used Microsoft Excel and call-center tools to monitor productivity and quality. I identified recurring concerns and worked with team leads to streamline communication workflows and improve resolution times.
I'm a summa cum laude Business Administration–Management graduate who brings critical thinking, process improvement, data accuracy, and customer-focused communication to remote customer support or business analyst opportunities.
Experience
Work history, roles, and key accomplishments
Port Operations / Guest Services Associate
Cape Canaveral Port Authority
Jan 2026 - Present (8 months)
Act as a primary point of contact for cruise passengers, assisting with directions, boarding logistics, and general inquiries in a high-traffic port environment. Deliver exceptional customer service while managing large crowds, ensuring efficient passenger flow and minimizing delays during peak travel times.
Customer Service Representative (remote)
Foundever
Mar 2022 - Dec 2025 (3 years 9 months)
Supported clients by handling a high volume of customer inquiries with professionalism, accuracy, and attention to detail. Documented and tracked customer issues in internal systems, identifying patterns and escalating recurring concerns to improve process efficiency.
Delivered efficient and accurate service while processing cash, credit, and check transactions in a fast-paced retail environment. Recorded and organized transaction data to ensure accuracy, accountability, and compliance with store procedures.
Monitored base operations and housing areas to ensure safety, compliance, and procedural accuracy. Documented and reported security activity, maintaining detailed logs and written reports for leadership review.
Assisted customers with locating merchandise, resolving issues, and completing purchases efficiently and courteously. Managed transactions with accuracy while maintaining compliance with store procedures and financial policies.
Education
Degrees, certifications, and relevant coursework
Keiser University
Bachelor of Arts, Business Administration
Grade: 3.93 GPA
Activities and societies: Dean's List
Graduated summa cum laude with a Bachelor of Arts in Business Administration with a focus on Management. Achieved Dean's List recognition with a 3.93 GPA.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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