Anthony Bermudes
@anthonybermudes
Versatile professional with a strong background in technical support.
What I'm looking for
I am a versatile and customer-focused professional with a strong background in technical support, client service, and team leadership. My experience spans various roles, including as a Service Technician at Orion Security Solutions, where I delivered client-facing support during on-site installations and effectively resolved complex system issues. My ability to communicate technical information clearly has helped enhance customer satisfaction and retention.
In my previous role as a Veterinary Assistant at Red Rock Animal Hospital, I provided empathetic support to pet owners, managing high-stress situations with care. I also trained new team members on service protocols, ensuring smooth project execution and adherence to safety standards. My time in the U.S. Army as a Human Resource Specialist honed my skills in compliance and team management, further enhancing my ability to work effectively in diverse environments.
Experience
Work history, roles, and key accomplishments
Service Technician
Orion Security Solutions
Nov 2022 - Present (2 years 9 months)
Delivered client-facing support during on-site installations, effectively resolving system issues and providing hands-on technical assistance. Trained new team members on service protocols and safety, ensuring smooth project execution.
Veterinary Assistant
Red Rock Animal Hospital
Apr 2022 - Nov 2023 (1 year 7 months)
Provided empathetic, front-line support to pet owners, clearly communicating medical updates and handling high-stress situations with care. Assisted in emergency intakes, often working as the first point of contact for concerned clients.
Human Resource Specialist
U.S. Army
Jun 2017 - Jan 2022 (4 years 7 months)
Managed sensitive personnel data systems and ensured operational readiness. Provided structured training and supervision across administrative tasks.
Assistant Manager
Discount Tire
Jan 2020 - Aug 2021 (1 year 7 months)
Oversaw daily operations, safety protocols, and team training. Managed supply logistics and customer service in a high-volume environment.
Education
Degrees, certifications, and relevant coursework
Pima Medical Institute
Veterinary Assistant Certification, Veterinary Assisting
2021 - 2022
Completed a comprehensive program to become a certified veterinary assistant. Gained practical skills in animal care, assisting veterinarians, and managing clinic operations.
Hopkinsville Community College
Associate of Humanities, Humanities
2017 - 2018
Pursued an Associate of Humanities degree, focusing on a broad range of subjects to develop critical thinking and communication skills. Engaged in coursework that provided a foundational understanding across various disciplines.
Cheyenne High School
High School Diploma, General Studies
2011 - 2015
Completed high school education and earned a High School Diploma. Developed foundational academic skills and participated in various school activities.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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