Ant Diaz
@antdiaz
Compassionate caregiver and customer service professional skilled in driving and support.
What I'm looking for
I am a dedicated caregiver and customer service professional with hands-on experience providing full-time care and client support. I deliver reliable transportation services and customer-focused solutions with patience and strong communication.
As a private family caregiver since 2021, I manage daily routines, medical appointments, and educational activities while ensuring a safe, nurturing environment. My role demonstrates multitasking, scheduling, and emotional support skills.
Previously, I worked as a Lyft driver and as a Customer Service Representative for Verizon Wireless via Alorica, where I maintained a 95% customer satisfaction rating and handled high-volume inbound calls. I am proficient with route planning, CRM systems, and conflict resolution.
I am available for full-time work immediately and seek roles where I can apply my interpersonal skills, problem-solving abilities, and dependable work ethic in driving or call center environments.
Experience
Work history, roles, and key accomplishments
Private Family Caregiver
Private Family
Sep 2021 - Present (4 years 3 months)
Provide full-time care for a 4-year-old, managing daily routines, meals, educational activities, transportation, and medical appointments while maintaining a safe, nurturing environment.
Provided safe, reliable transportation across Fresno and surrounding areas, maintained high driver ratings, managed vehicle maintenance and timeliness using GPS and route planning tools.
Customer Service Representative
Alorica
Mar 2020 - Oct 2021 (1 year 7 months)
Handled high-volume inbound calls for Verizon Wireless accounts addressing billing, technical issues, and upgrades, maintaining a 95% customer satisfaction rating and meeting daily performance goals.
Education
Degrees, certifications, and relevant coursework
Robert S. Farrell High School
GED, General Education
Completed General Education Development (GED) certification in December 2004.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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