Amit Bharti

Handling a team responsible for end-to-end order fulfillment for Noon Food, working across client-side operations and third-party partners to ensure seamless delivery. Includes team supervision, performance tracking, vendor coordination, escalations, and ensuring SLA adherence and customer experience.

Leading daily restaurant operations with a strong focus on team performance, attendance management, shrinkage control, and overall service quality. Coordinating closely with management to align targets and expectations., Performance reviews, and coaching sessions. Responsible for daily reporting.

As a Team Lead Operations, I handle a team responsible for managing end-to-end order fulfillment for Noon Food, working across both client-side operations and third-party partners to ensure seamless delivery. My role includes team supervision, performance tracking of agents, coordination with vendors and logistics partners, handling escalations, and ensuring service quality, SLA adherence, and smo

As a Team Lead - Customer Service, I lead a team of customer service representatives to deliver exceptional customer experiences. With over 9+ years of experience in the BPO industry, I have a deep understanding of customer service operations and a proven track record of success in managing teams and driving business results.

Led a team in a BPO environment, focusing on team performance and operational targets.

Team leader

While I got a promotion and became an SME (Subject Matter Expert), my role was to guide new hires and improve their chat handling skills along with process knowledge.

I was responsible for resolving customer queries related to billing, network troubleshooting, plans, and other service-related issues.

I used to collect feedback from customers regarding their experience after purchasing a new car or getting their car serviced. Later, as part of the email campaign, I would send daily reports to the zonal/areamanagers, detailing the number of pending complaints and their status.

Provided executive support in a corporate environment.

Provided executive support in a corporate environment.

While working at Justdial, I provided customers with vendor contact details based on their requirements. For example, if someone requested mobile shop numbers in a specific location, we would share the contact numbers and addresses of mobile shops in that area. I worked as an SME at Justdial for two quarters before moving to HCL for further career growth.

Pursued a degree in Biochemistry with honors at Delhi University.

Completed a B.Sc (H) in Biochemistry at Deshbandhu College.