Ann Nzuki

As a Customer Support Specialist at Kilimall, I responded to customer inquiries via phone, email, and chat, providing detailed information about products and services. I resolved customer issues efficiently and collaborated with the team to maintain high support standards.

In my role at Sendwave Chime, I provided app assistance and troubleshooting for users via various communication channels. I ensured compliance by helping users submit identification documents and monitored accounts to prevent fraud.

As a Quality Analyst at Airtel Kenya, I monitored and evaluated call quality, provided feedback to operators, and conducted training sessions. I prepared quality reports and participated in improving customer service processes.

In my position as a Customer Care Representative, I handled customer inquiries and complaints, provided product information, and guided customers through troubleshooting steps while maintaining a professional attitude.

Completed a Bachelor of Arts in Community Development, focusing on social issues, community engagement, and development strategies to enhance the quality of life in various communities.

Completed a certificate course in computer packages, gaining proficiency in Microsoft Office applications to enhance administrative and operational efficiency.

Achieved the Kenya Certificate of Secondary Education, which provided a solid foundation in various subjects and prepared for higher education.

Completed the Kenya Certificate of Primary Education, establishing fundamental skills in literacy and numeracy.