Open to opportunities

Ann Njoku

@annnjoku

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Customer service and retail operations leader skilled in sales, problem-solving, and team leadership.

Nigeria

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What I'm looking for

I’m looking for a remote sales or high-ticket closing role where I can use my customer-focused approach to build trust, handle objections confidently, and drive measurable business growth in a fast-paced environment.

I’m a customer service and operations professional with experience in call center support and retail outlet management. I build trust quickly, resolve issues calmly, and keep performance steady in fast-paced environments while supporting sales transactions end-to-end.

In retail, I’ve handled customer-facing responsibilities like receiving payments, processing credit card applications, scanning sales tags, and reconciling cash registers with sales data. I also bring operational ownership from administrative work—scheduling weekly duty rosters, supervising cleaners, managing office imprest, maintaining minute books, and updating asset registers.

My background also includes protocol and media operations, including dispatching letters, coordinating meetings and workshops, and handling confidential information—plus gathering/editing news and coordinating interviews. I’m currently seeking a remote sales or high-ticket closing opportunity to apply my customer-focused approach to drive business growth.

Experience

Work history, roles, and key accomplishments

Current

Shop Manager

Current

Gloworld

Jan 2024 - Present (2 years 6 months)

Currently manages shop operations at Gloworld, overseeing day-to-day activities and ensuring smooth service delivery. Leads team coordination and applies strong communication and crisis management skills to address store needs.

retail management Team Leadership Customer Service Crisis Management Scheduling Microsoft Office Process Improvement

Stock Controller

Gloworld

Jan 2015 - Jan 2018 (3 years)

Handled stock control responsibilities to support store inventory accuracy and operational readiness. Worked with the team to maintain effective inventory management in a retail setting.

Inventory Control Stock Management Retail Operations Record keeping Attention To Detail Team Collaboration Process Adherence

Executive

Gloworld

Jan 2012 - Jan 2015 (3 years)

Worked as an executive at Gloworld, supporting daily operations through customer service and operational tasks in a retail environment. Collaborated with the team to meet service and store operational needs.

Retail Operations Customer Service Communication Skills Teamwork Operational Support Time Management Service Delivery

Protocol Officer (NYSC)

Government House, Calabar

Aug 2008 - Jul 2009 (11 months)

Coordinated daily protocol activities and ensured engagements and functions were properly managed. Dispatched letters to ministries and individuals and handled confidential information, meetings, workshops, and general administrative duties.

Protocol Management Scheduling Confidentiality Administrative Support Meeting Coordination Workshop Support Phone And Booking Management

Customer Care

Globacom

Jan 2012 - Present (14 years 6 months)

Provided customer care support while working in a fast-paced customer service environment. Managed customer interactions and supported issue resolution through effective communication and professionalism.

Customer Care Customer Relationship Management Communication Skills Problem Solving Issue Resolution Team Collaboration Service Delivery Customer Support

Administrative Officer

T Mart

Jan 2010 - Present (16 years 6 months)

Managed weekly duty rosters, supervised cleaners, and conducted facility inspections. Handled office imprest administration and maintained minute books, memos, equipment upgrade recommendations, and asset register updates.

Office Administration Duty Rostering Inspections Team Supervision Imprest Minute Books Memos Asset Register Maintenance Process documentation

Customer Service Specialist

T Mart

Jan 2009 - Present (17 years 6 months)

Provided customer service to complete retail sales transactions, including scanning sales tags, totaling bills, and handling payments and receipts. Processed credit card applications and reconciled the cash register contents with sales data at end of shift.

Customer Service Transactional Sales Cash Handling Credit Applications Payment Processing Retail Operations Customer Relationship Management

LOC Volunteer

FIFA U-17 World Cup Nigeria

Jan 2009 - Present (17 years 6 months)

Volunteered with the LOC during the FIFA U-17 World Cup Nigeria, assisting with daily routines and administrative coordination. Supported meetings and workshops and attended to mails and general administrative tasks as assigned.

Volunteer coordination event support Administrative Work Scheduling Team Collaboration

Protocol Officer

Government of Cross River

Jan 2008 - Present (18 years 6 months)

Served as protocol officer for the 4th Obudu Mountain Race, coordinating daily routines and supporting event engagements. Managed dispatch of letters and helped ensure functions were properly coordinated.

Administrative Coordination Confidentiality Meeting Support Problem Solving