Mercy Boafo
@mercyboafo
Customer-focused retail manager with strong operations and service skills.
NigeriaWhat I'm looking for
I am an experienced retail and customer service professional with progressive responsibility in store management, assistant management, and customer-facing roles across retail, catering, and solar-services companies. I consistently improve operations by introducing processes for inventory, cash-handling, order tracking, and customer follow-up that reduce complaints and increase fulfillment efficiency.
My background includes daily bookkeeping, staff supervision, logistics coordination via calls and messaging platforms, and preparation of daily reports for management. I have hands-on experience in front-desk and HR administrative tasks such as employee data management, mail handling, and appointment coordination.
I bring excellent written and verbal communication, strong organizational and multitasking abilities, and proficiency in Microsoft Office. I adapt quickly to new environments and prioritize delivering prompt, professional customer service while supporting sales and operational growth.
Experience
Work history, roles, and key accomplishments
Store Manager
Bellafigra Enterprises
May 2025 - Present (9 months)
Managed daily store operations including bookkeeping, inventory structure, and customer relations; improved order fulfilment efficiency and reduced customer complaints through better tracking and cash-handling practices.
Customer Service Representative
Grandeur Catering
Jul 2023 - Apr 2025 (1 year 9 months)
Managed customer orders and communications via social media, calls, and in-app messages; coordinated logistics and rider deliveries and produced daily reports for management.
Assistant Manager
Bellafigra Enterprises
Jan 2022 - Jun 2023 (1 year 5 months)
Supervised staff, managed sales and retail maximization, prepared daily account reports, and coordinated staff salaries and cash disbursements to support store operations.
Customer Service Representative
Solar Energy by Dlight
Oct 2020 - Dec 2021 (1 year 2 months)
Handled customer inquiries and complaints, provided product information, managed front-desk duties, and maintained employee data and mail reception.
Administrative Executive
Structured Business Limited
Sep 2016 - Mar 2017 (6 months)
Attended to customers, sorted online business data, and coordinated appointments for executives and management to streamline administrative processes.
Education
Degrees, certifications, and relevant coursework
ULUniversity of Lagos
Bachelor of Science, Biology Education
2011 - 2016
Completed a Bachelor of Science in Biology Education at the University of Lagos from 2011 to 2016.
Baptist Girls Academy
West African Senior School Certificate, Secondary Education
2008 - 2011
Completed West African Senior School Certificate (WASSCE) at Baptist Girls Academy.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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