Ann Mina
@annmina
I deliver compassionate healthcare support, compliance investigations, and high-performing team operations.
United KingdomWhat I'm looking for
I'm currently supporting elderly and vulnerable adults at Fonthill House and Trust Home Care Solution, delivering personal care, medication administration, mobility support, and accurate digital health-record documentation. I was promoted to Senior Support Worker within three months and have maintained zero incident escalations in care handovers.
Before moving to the UK, I spent four years at St. Mary's Aged Home in Malaysia, providing full-spectrum elderly care while building trusted relationships with residents and their families. I also worked at TDCX, conducting end-to-end KYC and AML reviews, sanctions screening, fraud investigations, and documented risk decisions for financial institutions.
My leadership foundation was built across Concentrix, ProView Global, Alta Resources, and SPI Global, where I managed and coached teams of up to 19 people across customer service, BPO, and financial services. I've handled escalations, onboarding, quality monitoring, reporting, stakeholder coordination, and acting Operations Manager responsibilities.
Across 20 years and three countries, I've brought the same commitment to dignity, accuracy, reliability, and practical service. I do my best work when I can protect people, improve operations, and help teams see what's possible.
Experience
Work history, roles, and key accomplishments
Care Assistant → Senior Support Worker
Fonthill House & Trust Home Care Solution Ltd.
Apr 2024 - Present (2 years 5 months)
Delivered personal care, medication administration, and mobility support in residential and community settings. Documented interventions accurately in digital health records and liaised with nurses, physios, and families.
Healthcare Assistant
Alexandra Mill Care Home
Aug 2023 - Feb 2024 (6 months)
Monitored and recorded vital signs, assisted with personal hygiene and mobility, and maintained clean environments. Supported residents' emotional wellbeing and built trusted relationships with residents and families.
Caregiver
St. Mary's Aged Home SDN. BHD.
Aug 2019 - Aug 2023 (4 years)
Provided full-spectrum personal care including bathing, feeding, repositioning, vital signs monitoring, medication preparation, and hygiene. Maintained detailed care records and safe living environments.
Senior Specialist — Compliance & Risk
Transformative Digital Customer Experience (TDCX)
Aug 2019 - Apr 2023 (3 years 8 months)
Performed end-to-end KYC and AML reviews, sanctions screening, and fraud investigations. Delivered documented decision outcomes and mentored junior analysts.
Technical Team Manager
Concentrix
Nov 2015 - Jun 2019 (3 years 7 months)
Managed call handling, escalations, and new hire transitions. Delivered one-on-one coaching, team meetings, and performance action plans, serving as primary escalation point and acting Operations Manager.
Team Leader
ProView Global Administration Inc. / Alta Resources
Aug 2012 - Nov 2015 (3 years 3 months)
Led teams of 15–19 agents in dynamic client service environments. Managed calls, emails, and escalations, trained new hires, monitored quality, and produced daily performance reports.
Education
Degrees, certifications, and relevant coursework
FIMA
Healthcare Certificate, Nursing Home Care
2019 - 2019
Obtained a Healthcare Certificate in Basic Nursing Home Care, enhancing skills for professional caregiving.
Far Eastern University
Bachelor of Arts, English Language
2001 - 2005
Pursued a Bachelor of Arts in English Language, developing strong communication and analytical skills.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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