Annie Thompson
@anniethompson
Dedicated customer service professional with strong management skills.
United StatesWhat I'm looking for
With a robust background in customer service and team management, I have consistently delivered exceptional experiences to clients across various industries. My journey began at Vans, where I honed my skills in inventory management and customer interactions. This foundation paved the way for my role at Patagonia, where I advanced to Customer Experience Supervisor, overseeing a team of up to 30 representatives. I focused on enhancing team performance through regular evaluations and effective communication, ensuring that our customer service standards were not only met but exceeded.
In my most recent position as an Entertainer at Peppermint Hippo, I leveraged my customer relationship management skills to create a vibrant atmosphere that encouraged client retention. My experience at Nevada Adventure Rentals further solidified my ability to manage sales and rentals while maintaining a high level of customer satisfaction. I am passionate about fostering positive environments and am eager to bring my expertise in customer service and team leadership to a new opportunity.
Experience
Work history, roles, and key accomplishments
Entertainer
Peppermint Hippo
Aug 2022 - May 2024 (1 year 9 months)
Provided entertainment and maintained a positive environment, ensuring excellent time, money, and customer relationship management. Successfully sought out and retained clientele by recommending entertainment options and demonstrating customer benefits.
Rental/Sales Associate and Mechanic
Nevada Adventure Rentals
May 2020 - Aug 2022 (2 years 3 months)
Managed sales of hiking, camping, climbing, and motorcycle gear, coordinating rentals and purchases of outdoor equipment. Handled and balanced cash registers while securing credit and debit card information. Maintained a fleet of rental motorcycles, side-by-sides, and quads.
Customer Experience Supervisor
Patagonia
Aug 2018 - May 2020 (1 year 9 months)
Managed a team of 15-30 Customer Experience Representatives, monitoring performance and conducting weekly meetings to review KPIs and customer interactions. De-escalated major customer issues and collaborated with other departments to resolve complex problems. Assisted with scheduling for over 200 employees and participated in the hiring process, including interviews and job offers.
Customer Experience Representative
Patagonia
Aug 2016 - Aug 2018 (2 years)
Addressed customer concerns, comments, and complaints daily across phone, chat, and email channels. De-escalated tense situations and directed customers to appropriate channels when necessary. Collaborated with supervisors, tracking, accounting teams, and the warehouse to resolve order and product issues.
Floor and Stockroom Supervisor
Vans
Jun 2014 - Aug 2016 (2 years 2 months)
Managed inventory, organized stockroom and products, ensuring timely and policy-compliant deliveries and shipments. Led inventory checks and conducted overnight stockroom reworks to avoid business interruption. Monitored, provided feedback, and trained floor associates to ensure excellent customer service. Participated in screening, interviewing, and hiring associates.
Education
Degrees, certifications, and relevant coursework
Annie hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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