I'm looking to be an account manager, Customer experience lead or to join a business development team where I can strengthen client relationships and drive sustainable revenue growth.
Looking for a job
Annie Nyambura
@annienyambura
I’m a results-driven Customer Experience and Business Development professional.
KenyaWhat I'm looking for
My career has been built around one thing: understanding people and turning relationships into results.
I currently work as a Sales & Leasing Team Lead at TSG Hospitality/Realty, where I lead sales and leasing strategies, manage pipelines, coach teams, drive client acquisition, and oversee the customer journey from prospecting to closing and post-sale support.
Before TSG, I was a Guest Relations & Business Development Lead at BTL Christian International Conference Center, where I combined customer experience with business development—building corporate relationships, expanding the client portfolio, managing sales pipelines, and leading a guest relations team.
What ties my experience together is my ability to connect with people, understand their needs, build trust, and turn relationships into results. I bring energy, commercial awareness, adaptability, and a genuine passion for creating experiences that make customers want to stay, return, and recommend.
I’m now actively seeking a remote position with a forward-thinking company where I can leverage my experience in Customer Experience, Customer Success, Sales, and Business Development to drive growth, build lasting client relationships, and deliver exceptional customer experiences.
Experience
Work history, roles, and key accomplishments
TR
Current
Sales & Leasing Team Lead
TSG Hospitality/ Realty
Jan 2023 - Present (3 years 8 months)
Develop and execute sales and leasing strategies to drive apartment sales, tenant acquisition, and revenue growth. Lead and manage the sales and leasing team, overseeing the full sales cycle from prospecting to deal closure.
Marketing & Guest Relations lead
BTL Christian International Conference Center |
Feb 2020 - Dec 2022 (2 years 10 months)
I led a team of 3 guest relation officers and was responsible for customer experience across all touchpoint. Built and maintained strong client relationships, increasing repeat business, strategic partnerships, and
long-term client engagement. Generated and managed sales pipeline through sales presentations, proposal development and client
meetings, achieving strong revenue results.
Education
Degrees, certifications, and relevant coursework
AU
Africa International University
Bachelor of Business Administration, Business Administration
2012 - 2015
Pursued a Bachelor in Business Administration, gaining foundational knowledge in business principles and management.
KB
Kenya Accountants and Secretaries National Examinations Board
ATC Level 1, Accounting
2014 - 2014
Completed ATC Level 1, covering foundational accounting and secretarial studies.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
KenyaAuthorized to work in
Salary expectations
17k-23k USD
Social media
Job categories
Customer Experience ManagerCustomer Experience ManagerBusiness Development ManagerCustomer Service ManagerSales and Marketing ManagerSales Representative ManagerBusiness Development ConsultantBusiness Development LeadClient Relationship ManagerClient Relationship ExecutiveCustomer Experience Representative
Skills
Customer ServiceConsultative SellingSales LeadershipTeam CoachingKPI ManagementPerformance ManagementRelationship ManagementLead GenerationPipeline ManagementConflict ResolutionCustomer RetentionNegotiationCRMSales ReportingCross SellingUpsellingStakeholder EngagementDigital Customer EngagementSocial Media ManagementSalesforceHubSpotIntercomGoogle AnalyticsCanvaPhotoshopAdobe IllustratorPremiere ProBufferHootsuiteTrelloAsanaSlackZoomGoogle WorkspaceMicrosoft WordExcelPowerPoint
Interested in hiring Annie?
You can contact Annie and 90k+ other talented remote workers on Himalayas.
Message AnnieGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
