AKAnnie Kritaanshii
@anniekritaanshii
Customer Care Executive with extensive experience in client relations.
IndiaWhat I'm looking for
Hello, I am Ankita Ghosh, a dedicated Customer Care Executive with over seven years of experience at Amazon India. My journey in customer service has equipped me with the skills to handle various customer inquiries across multiple platforms, including phone, email, and chat. I pride myself on my ability to communicate effectively in English, Hindi, and Bengali, ensuring that I can assist a diverse clientele.
In addition to my role at Amazon, I have a rich background in education, having worked as a Hindi teacher at EKtara NGO and VSSU International School. My academic achievements include an LLB degree and a Master's in Sociology, which have further enhanced my communication and analytical skills. I am passionate about utilizing my experience and education to contribute positively to an organization.
Experience
Work history, roles, and key accomplishments
Customer Care Executive
AMAZON INDIA
Jan 2020 - Jan 2025 (5 years)
Worked as a Senior Customer Care Representative handling customer inquiries through phone, email, and chat in English, Hindi, and Bengali. Managed various services including payments, refunds, and account security while addressing social media grievances.
Hindi Teacher
EKtara NGO
Jan 2021 - Sep 2021 (8 months)
Taught Hindi to primary and secondary students while also serving as a hygiene supervisor and developing smart class content.
Hindi Teacher
VSSU International School
Jan 2021 - Sep 2021 (8 months)
Instructed Hindi language to students in a CBSE curriculum setting, focusing on language proficiency and cultural understanding.
Payments & Payroll Intern
State Bank of India
Jun 2021 - Jul 2021 (1 month)
Assisted in payments and payroll processes, gaining practical experience in financial operations within a banking environment.
Volunteer
CINI
Jan 2005 - Jan 2005 (0 months)
Served as a certified volunteer, contributing to community development and educational initiatives.
Education
Degrees, certifications, and relevant coursework
Balasore Law College
Bachelor of Laws, Law
2020 - 2023
Grade: 67%
Completed LLB degree with a focus on legal studies, achieving 1st Division with 67% marks. Member of the Alipore Bar Council in Kolkata.
Jogamaya Devi College
Bachelor of Arts, Sociology
2010 - 2013
Grade: 54%
Graduated with a degree in Sociology Honours from Calcutta University, achieving 2nd Division.
Loreto Day Convent School
Higher Secondary Certificate, General Education
2008 - 2010
Grade: 62%
Completed Higher Secondary (10+2) under WBBSE, focusing on advanced education in various subjects.
Loreto Day Convent School
Secondary School Certificate, General Education
2006 - 2008
Grade: 58%
Completed Madhyamik (10th grade) under WBBSE with a focus on foundational education.
Kolkata
Master of Arts, Sociology
Completed a Master's degree in Sociology, focusing on advanced sociological theories and practices.
Availability
Location
IndiaAuthorized to work in
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