At Concentrix, I processed and updated 50+ client records daily using smart client systems, and increased customer satisfaction by 20% through CRM support and follow-ups. I also assisted customers with flight itineraries, baggage allowances, and travel requirements.
At Secret Escapes, I developed, managed, and updated tour products and holiday packages using Salesforce, CMS, and Snowflake. I maintained product information accuracy and managed competitive pricing through MARI.
At FedEx Express, I prepared invoices, packing lists, and customs forms, and coordinated with customs and regulatory agencies on permits and clearances. I also worked to improve clearance speed and support the smooth movement of goods.
