Looking for a job

mariam papaskiri

@mariampapaskiri

Message

I coordinate premium client services and complex travel operations at scale.

Georgia

Message

What I'm looking for

I'm looking for a role where I can coordinate complex client or operational projects, strengthen customer relationships, and deliver reliable service across multiple stakeholders.

At SOLO Premium Banking, I manage concierge service for 2,500+ premium clients, handling 100–150+ daily requests and coordinating travel and lifestyle delivery across stakeholders. I maintain 90%+ client satisfaction through proactive communication, problem solving, and escalation management.

Previously at Your Journey, I delivered FIT and group travel projects end to end, coordinating suppliers, hotels, transportation providers, guides, and international B2B partners. I balance client requirements, budgets, timelines, logistics, and profitability while managing multiple projects at once.

Experience

Work history, roles, and key accomplishments

Current

Personal Concierge

Current

SOLO Premium Banking

Aug 2023 - Present (3 years 1 month)

Managed a portfolio of 2,500+ premium clients, coordinating complex requests and service delivery across multiple stakeholders. Handled 100–150+ daily requests, prioritized tasks, and maintained 90%+ client satisfaction.

Customer Success Customer Relationship Management Task Prioritization Problem Solving Escalation Management Travel Coordination Stakeholder Management

Inbound Travel Operations Manager

Your Journey

Apr 2018 - Jul 2023 (5 years 3 months)

Managed end-to-end delivery of FIT and group travel projects, from booking and planning to execution. Coordinated multiple stakeholders, negotiated supplier contracts, and managed multiple projects simultaneously.

Project Management Travel Operations Supplier Negotiation Stakeholder Coordination Logistics Management Timeline management B2B Partnerships