Open to opportunities

annette Treasa Augustine

@annettetreasaaugusti

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Impact-driven ops strategist with a passion for social change.

India

Message

What I'm looking for

I am looking for a role that allows me to drive impactful projects, foster collaboration, and contribute to social change within a dynamic organization.

I am an impact-driven operations strategist with over 6 years of experience scaling programs at the intersection of technology, social change, and creativity. I believe that operations is a creative act where systems, people, and purpose align. My journey has seen me triple student engagement at Maker’s Asylum and reach over 3,000 children at Make A Difference, turning bold ideas into scalable, people-first solutions.

In my current role as Head of Operations at Maker’s Asylum, I have successfully set organizational direction, achieving 90% target completion for a hybrid team of over 20 members. I have implemented strategic initiatives that have significantly improved operational efficiency, including automating processes that cut costs by 15% and saving 50 hours a month. My collaborative approach has allowed me to forge partnerships with numerous startups and mentors, expanding our climate ecosystem and enhancing student projects.

Previously, as a Project Operations Manager at Make A Difference, I directed over 15 projects quarterly, ensuring 90% were completed on time. My leadership in risk management and project visibility has reduced delays by 25%, while my work in tech product management has facilitated the smooth adoption of new platforms for over 3,000 volunteers. I am passionate about creating impactful solutions that drive growth and foster community engagement.

Experience

Work history, roles, and key accomplishments

Current

Head of Operations | Founders Office

Current

Maker's Asylum

May 2024 - Present (1 year 7 months)

Set organizational direction by translating founder vision into annual strategy, running quarterly sprints, and implementing OKRs, resulting in 90% target achievement for a 20+ hybrid team. Scaled daily operations from 150 to 400+ students, implemented dashboards and retros, cutting bottlenecks and contributing to ~6% annual revenue savings.

OKRs Strategic Planning Team Leadership Program Management Financial Management Process Automation Partnership Development Event Management Data Analysis

Project Operations Manager | Founders Office

Make A Difference

Jan 2022 - Present (3 years 11 months)

Directed 15+ projects every quarter, ensuring 90% project completion within timelines and reducing project risks by 25% through a quarterly goal-setting and planning process. Developed a comprehensive Organizational Playbook for all volunteering layers, decentralizing project execution and improving task visibility.

Project Management Risk Management Operations Management Volunteer Management System Implementation Data Reporting Process Improvement

Senior Manager - Culture & Customer Happiness

Future Wagon

Jan 2020 - Present (5 years 11 months)

Improved customer satisfaction from less than 50% to 91% through effective strategy and management. Closed 8 B2B sales with major clients, generating over ","20 Lakhs in revenue.

Customer Satisfaction Sales Strategy B2B Sales Client Management Revenue Team Leadership Performance Management Strategic Planning Communication Problem Solving

Freelance Graphic Designer & Illustrator

Self-Employed

Jan 2019 - Present (6 years 11 months)

Designed two card games for kids 2+ years, commissioned by Pune-based startup 'Big Little Things.' Collaborated with various brands and vendors to produce and market commercial stationery.

Commercial Arts Graphic Design Illustration Product Design Vendor Management Marketing Creative Direction Project Coordination Commercial Art

Advanced Analyst

Ernst & Young

Jan 2018 - Present (7 years 11 months)

Served as the SPOC for over 5 foreign engagements, ensuring the timely delivery of services and smooth operations. Analyzed customer data to identify trends, helping the team improve client interactions and drive customer satisfaction.

Client Management Data Analysis Operations Management Customer Satisfaction Trend Analysis Service Delivery Problem Solving Process Improvement Reporting

Education

Degrees, certifications, and relevant coursework

Madras Christian College

Bachelor of Arts, English Language and Literature

Studied English Language and Literature at Madras Christian College. Gained a comprehensive understanding of literary analysis, critical thinking, and communication skills.

Maker's Asylum | UNESCO | UNDP

SDG School Program, Sustainable Development Goals

Participated in the SDG School program, a collaborative initiative by Maker's Asylum, UNESCO, and UNDP. Focused on sustainable development goals and their practical application.