Anne Pobee

Developed and executed data-driven content and branding strategies that increased follower engagement by 10%, improved post reach by 7%, and boosted brand recall by 7%. Managed social media, content planning, and analytics to raise conversion and retention metrics.

Authored user-centred documentation and tutorials for a customer license management platform, driving a 20% increase in user satisfaction and adoption while migrating legacy docs to ClickHelp to raise content reusability by 85% and reduce support tickets by 20%.

Delivered data analysis and reporting to support executive decision-making, provided budget and forecast analytical support, and assisted the CISO with security policy documentation and risk assessment activities.

Produced business cases, project proposals, and technical manuals that improved project approval rates by 20% and increased cross-department collaboration by 30%, while implementing documentation technologies that reduced errors by 25%.

Led technical documentation and system analysis efforts that reduced user errors by 20% and improved implementation outcomes by 15% through enhanced reporting and cross-branch communication.

Documented card system processes, coordinated change management and disaster recovery activities, and maintained business process documentation to support operational resilience and compliance.

Authored comprehensive product and technical documentation for payment products, led SOW and release note development, and conducted market research to inform new product proposals and improve product positioning.

Led system implementations and project coordination achieving a 95% success rate and reducing setup time by 30%, and produced business plans and manuals that increased system adoption by 40%.

Grade: Second Class Upper

Completed a Bachelor of Science in Information Systems Science, graduating with Second Class Upper division in 2012.