Open to opportunities

Anne Nasimiyu

@annenasimiyu

Message

IT Support and Virtual Assistant skilled in data-driven process improvements and client communications.

Kenya

Message

What I'm looking for

I seek a role where I can apply IT support and analytics skills to improve processes and customer outcomes, in a collaborative, growth-oriented team.

I am a resourceful IT Support and Virtual Assistant professional with a background in Business Analytics, experienced in managing multi-channel client and supplier communications, and improving processes through data analysis. I have supported large teams and client bases—providing technical support for 500 employees and managing communications for 50+ clients—while maintaining high accuracy and satisfaction rates.

I produce actionable analytics and reporting that reduce response and resolution times, implement efficient filing and tracking systems, and ensure compliance documentation accuracy across hundreds of transactions. I communicate fluently in English and at B2 level in German, and I bring strong proficiency in MS Office, Google Workspace, Zendesk, HubSpot and other CRM and reporting tools.

Experience

Work history, roles, and key accomplishments

IT Support Specialist

Petem Holdings Limited

Provided technical support for a 500-person organization, reducing average ticket resolution time by 25%; implemented a filing/tracking system that cut document retrieval time by 50% and trained 10+ staff on systems and compliance protocols.

Technical Support Ticketing Systems System Implementation User Training Documentation MS Office Google Workspace Troubleshooting & Compliance

Virtual Assistant

Her Data Project

Managed communications for 50+ clients across email, phone, and virtual meetings with a 95% satisfaction rate; coordinated 100+ monthly supplier/customer inquiries with 100% documentation accuracy and produced analytics reports that improved response time by 30–40%.