Open to opportunities

Florence Dalidi

@florencedalidi

Message

Dedicated Remote Operations Specialist with expertise in IT support and data.

Kenya

Message

What I'm looking for

I am seeking remote opportunities with innovative companies that value collaboration and growth.

I am a dedicated and detail-oriented professional with hands-on experience in IT support, data entry, and virtual assistance. My proficiency in cloud-based tools and online task management allows me to thrive in remote teams, efficiently handling multiple projects and delivering results under minimal supervision.

Currently, I work as a Remote Virtual Assistant, where I manage online scheduling, email inboxes, and data tracking for international clients. My previous role as an IT Assistant at a local tech hub provided me with valuable experience in technical support and customer service, further enhancing my ability to assist clients effectively.

Experience

Work history, roles, and key accomplishments

Current

Remote Virtual Assistant

Current

Freelance

Jan 2024 - Present (1 year 6 months)

Managed online scheduling, email inboxes, and data tracking for international clients. Performed accurate data entry and online research across business sectors. Used tools like Trello, Zoom, and Google Sheets to collaborate remotely.

Online Scheduling Data Tracking Data Entry Online Research Trello Zoom)Google Sheets

IT Assistant

Local Tech Hub

May 2023 - Present (2 years 2 months)

Provided technical support and guidance to clients using digital platforms. Helped customers fill online forms, scan/upload documents, and troubleshoot basic IT issues. Gained experience in handling customer queries and managing digital documentation.

Technical Support Forms Document Management Technical Troubleshooting

Education

Degrees, certifications, and relevant coursework

Catholic University of Eastern Africa

Information Technology Studies, Information Technology

Completed studies in Information Technology at the Catholic University of Eastern Africa. Gained foundational knowledge and skills relevant to IT support and data management.