Anne mcosano
@annemcosano
Experienced customer service and sales supervisor driving team performance and sales.
KenyaWhat I'm looking for
I am an experienced customer service and sales professional with four years in fast-moving, high-traffic retail environments. I have progressed into supervisory roles where I coach teams, manage shop-floor operations, and ensure excellent customer experiences that drive sales.
I excel at listening to customer needs, articulating product benefits, resolving issues, and executing opening/closing and cashier responsibilities reliably. My achievements include recognitions for supervisory performance and consistent contribution to sales targets.
Experience
Work history, roles, and key accomplishments
Sales Supervisor
Dufry Duty Free Kenya
Oct 2021 - Present (4 years 1 month)
Supervise sales floor operations, drive sales performance, and handle cashier opening/closing while reporting incidents and covering managerial duties in manager's absence.
Sales Representative
Art Caffé
Feb 2018 - Oct 2021 (3 years 8 months)
Managed customer orders and storefront sales, prepared baked goods and operated the till, contributing to daily sales targets and customer service delivery.
Slots Attendant
Yongli Casino
Aug 2016 - Jan 2018 (1 year 5 months)
Operated slot machines, assisted and advised customers on gameplay, and handled cashing out and customer-facing duties to maintain floor operations.
Education
Degrees, certifications, and relevant coursework
Osieko, Usenge
High School Certificate, General Secondary Education
2007 - 2010
Grade: B+
Completed high school and obtained a high school certificate with B+ grades between 2007 and 2010.
Availability
Location
KenyaAuthorized to work in
Job categories
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