Juma Ali Musa
@jumaalimusa
I am a retail supervisor optimizing sales, operations, and customer satisfaction.
KenyaWhat I'm looking for
Over 2 years of combined experience in security services, retail operations, and customer service, I have directed teams of up to 15 staff members and increased daily sales totals by 15% while cutting inventory errors by 25%.
I manage transactions exceeding KES 500,000 daily with zero errors, resolved 95% of customer issues within 24 hours boosting satisfaction ratings by 18%, and design training and process improvements that improve accuracy and reduce costs.
Experience
Work history, roles, and key accomplishments
Supervisor
Asas Supermarket
Jun 2016 - Present (9 years 2 months)
Directed a team of 15+ to increase daily sales by 15% and reduce inventory discrepancies by 25% through weekly audits and targeted upselling; restructured shifts to cut labor costs 10% and resolved 95% of complaints within 24 hours, improving satisfaction 18%.
Customer Service Agent
Asas Supermarket
Jan 2015 - May 2016 (1 year 4 months)
Handled premium passenger services for 200+ travelers daily, achieving a 98% positive feedback rate and maintaining 100% accuracy in 150+ weekly World Tracer bag records; coordinated promotional events that increased foot traffic by 10%.
Mpesa Administrator
Mpesa Makina Kibera
Jun 2014 - Dec 2015 (1 year 6 months)
Processed 100+ daily mobile money transactions totaling over KES 500,000 with zero errors and managed daily cash flows exceeding KES 300,000 with full compliance; trained agents, reducing transaction errors by 30% and minimizing downtime 15%.
Education
Degrees, certifications, and relevant coursework
YMCA Comprehensive Institute
Diploma
Completed a diploma program at YMCA Comprehensive Institute in Kampala, Uganda.
Raila Education Centre School
Kenya Certificate of Secondary Education
Completed the Kenya Certificate of Secondary Education at Raila Education Centre School in Nairobi County.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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