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@jessematu
Customer-focused retail and food-service professional pursuing a Shift Lead role.
I am a highly motivated, detail-oriented customer service and sales professional with hands-on experience in fast-food, retail, and service environments. I consistently deliver excellent customer experiences, maintain high standards of hygiene and safety, and reliably handle cash and inventory duties.
My recent roles include Team Member / Cashier at a high-volume express kitchen where I was promoted within a year, a Sales Associate role where I contributed to a 15% monthly sales increase, and ongoing work as a Car Wash Attendant with a 95% customer satisfaction rate. I excel at upselling, time management, and coordinating busy service periods.
I am eager to transition into a Shift Lead position where I can apply my communication, leadership potential, and operational discipline to support team performance, improve service quality, and drive sales in a fast-paced environment.
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Work history, roles, and key accomplishments
Chicken Cottage
Apr 2024 - Present (1 year 7 months)
Delivered excellent customer service in a high-volume fast-food environment, maintained food safety and hygiene standards, and was promoted to Cashier within a year for reliable cash handling and operational performance.
Splash and Go
Dec 2023 - Present (1 year 11 months)
Provided high-quality car wash services with a 95% customer satisfaction rate, managed cleaning equipment and supplies, and implemented efficient cleaning procedures.
Aquafrica
Jan 2024 - Mar 2024 (2 months)
Assisted customers with product selection and follow-up, contributing to a 15% increase in monthly sales and maintaining organized inventory and sales areas.
Degrees, certifications, and relevant coursework
K.C.S.E Certificate, Secondary Education
Completed secondary education and obtained the Kenya Certificate of Secondary Education (K.C.S.E.) in November 2023.
Software and tools used professionally
You can contact Jesse and 90k+ other talented remote workers on Himalayas.
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