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Jesse matu

@jessematu

Customer-focused retail and food-service professional pursuing a Shift Lead role.

Kenya
Message

What I'm looking for

I seek a Shift Lead role in a fast-paced, customer-focused environment where I can grow into supervisory responsibilities, improve team performance, and help increase sales while maintaining high service standards.

I am a highly motivated, detail-oriented customer service and sales professional with hands-on experience in fast-food, retail, and service environments. I consistently deliver excellent customer experiences, maintain high standards of hygiene and safety, and reliably handle cash and inventory duties.

My recent roles include Team Member / Cashier at a high-volume express kitchen where I was promoted within a year, a Sales Associate role where I contributed to a 15% monthly sales increase, and ongoing work as a Car Wash Attendant with a 95% customer satisfaction rate. I excel at upselling, time management, and coordinating busy service periods.

I am eager to transition into a Shift Lead position where I can apply my communication, leadership potential, and operational discipline to support team performance, improve service quality, and drive sales in a fast-paced environment.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

BS

Bookshine Secondary School

K.C.S.E Certificate, Secondary Education

Completed secondary education and obtained the Kenya Certificate of Secondary Education (K.C.S.E.) in November 2023.

Tech stack

Software and tools used professionally

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