Aliciah frank
@aliciahfrank
Customer-focused sales and marketing professional skilled in retail operations and market analysis.
KenyaWhat I'm looking for
I am a results-oriented sales and marketing professional with experience across retail operations, cash handling, and business development. I combine market research, competitor analysis, and brand positioning to drive visibility and revenue growth.
In retail I have progressed to Senior Sales Associate, training new employees, leading by example on sales strategies, and managing customer transactions with speed and accuracy. I consistently build rapport with customers and use upselling techniques to increase basket value.
My marketing experience includes planning and executing multi-channel campaigns, social media content creation, and preparing performance reports. I have contributed to product marketing strategies, promotional events, and analyzed sales and demographic data to improve performance.
I am proficient with MS Office and common retail systems, bring strong communication and leadership skills, and thrive in customer-focused, target-driven environments where I can translate strategy into measurable results.
Experience
Work history, roles, and key accomplishments
Senior Sales Associate
Apparel Group
Jan 2021 - Present (5 years 1 month)
Lead sales floor activities for the Aldo brand, trained new hires on product knowledge and sales techniques, and consistently closed transactions while building strong customer rapport to drive revenue.
Cashier
Ramla Group
Nov 2018 - Nov 2020 (2 years)
Handled customer transactions, balanced registers and produced sales reports, processed refunds/exchanges, and maintained efficient checkout operations while ensuring accuracy and customer satisfaction.
Sales and Marketing Specialist
Kavakava Pharmaceuticals Limited
Feb 2018 - Oct 2018 (8 months)
Developed and implemented marketing and sales strategies, tracked sales performance against quotas, maintained client relationships, and produced reports to improve marketing and sales outcomes.
Marketing Intern
Elyechem Pharmaceutical Limited
Jul 2017 - Oct 2017 (3 months)
Supported market analysis and social media campaign development, prepared promotional presentations, monitored digital trends, and assisted with event planning and administrative tasks.
Education
Degrees, certifications, and relevant coursework
Alison
Diploma, Human Resource Management
2021 - 2022
Completed a Diploma in Human Resource Management via Alison between 2021 and 2022.
Ruiru College of Management
Diploma, Marketing Management
2015 - 2017
Completed a Diploma in Marketing Management at Ruiru College of Management from 2015 to 2017.
Ruiru College
Certificate, Computer Science
2014 - 2014
Completed a Certificate in Computer Science at Ruiru College in 2014.
Availability
Location
KenyaAuthorized to work in
Job categories
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