Open to opportunities

Anne Laura Njoki

@annelauranjoki

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Customer Service and Virtual Assistant Specialist with proven expertise.

Kenya

Message

What I'm looking for

I am looking for a role that values client relations and offers growth opportunities.

I am a dynamic and highly organized Customer Service and Virtual Assistant Specialist with extensive experience in administrative support, client relations, and digital strategy. My career has been defined by my ability to manage multiple priorities and ensure seamless operations in fast-paced environments. I have a proven track record of providing top-tier client services, managing executive schedules, and supporting senior-level decision-makers.

Throughout my career, I have streamlined administrative processes, implemented digital solutions, and enhanced public communication strategies. My role as an Executive Assistant to the Speaker of the County Assembly of Kirinyaga has allowed me to develop standard operating procedures that improved office efficiency and increased task completion speed. I am known for my detail-oriented and solution-driven approach, and I am well-versed in using various digital tools and platforms to enhance efficiency.

Experience

Work history, roles, and key accomplishments

Current

Speaker Executive Assistant

Current

County Assembly of Kirinyaga

Jan 2022 - Present (3 years 5 months)

Organized and coordinated the Speaker's schedule, managed complex calendar tasks, and streamlined administrative processes. Developed SOPs that improved office efficiency and enhanced public communication through social media strategies.

Calendar Management Event Coordination SOP Development Communication Strategy Public Relations Time Management

Regional Coordinator & Digital Strategist

County Assembly of Kirinyaga

Jan 2016 - Dec 2016 (11 months)

Coordinated regional outreach initiatives and developed digital communication campaigns, enhancing public awareness and community engagement. Managed budgets and led a team to achieve program goals ahead of deadlines.

Outreach Campaigns Data Analysis Budget Management Team Leadership Communications Management Community Engagement Strategic Planning

Customer Service Representative

Mwalimu National Sacco

Jan 2015 - Jan 2016 (1 year)

Provided high-quality customer service, managed inquiries and account processes, and trained new staff. Achieved high satisfaction rates and improved team efficiency through effective complaint handling and data analysis.

inquiry handling Customer Service Data Processing Staff Training Customer Retention Data Analysis Teams

Education

Degrees, certifications, and relevant coursework

Foundation Institute of Professionals

Diploma, Business Administration

Completed a Diploma in Business Administration, focusing on the principles of business management and administration, which provided a solid foundation for a career in customer service and virtual assistance.

ALX Africa

Certification, Virtual Assistance

Achieved a Virtual Assistant Certification, equipping with skills in administrative support, client relations, and digital strategy essential for effective virtual assistance.