Open to opportunities

ANNE G JOHNSON

@annegjohnson

Experienced account professional delivering empathetic support, precise reporting, and reliable transportation coordination.

United States

Message

What I'm looking for

I’m looking for a role where I can combine empathetic customer support with accurate reporting and process reliability, while coordinating transportation or operations that require confidentiality, compliance, and timely execution.

With over 20 years of experience, I’ve built a reputation for handling customer concerns with empathy while keeping processes moving on time. I’m dependable with confidential records and focused on accuracy in every step of transportation, finance, and billing work.

In my most recent role as an Account Rep, I compiled and generated comprehensive reports, answered inbound calls with professionalism, and maintained the confidentiality and security of all records. I also dispatched drivers efficiently, provided accurate information, and scheduled medical transportation to ensure timely service.

Previously, as a Transportation Coordinator, I verified HIPPA compliance for accurate member verification and served as a key liaison between medical consumers and healthcare providers. Earlier in my career as a Finance Manager and in Medical Billing, I managed end-to-end financing and medical coding to support successful outcomes and clean submissions—so I bring both customer-focused communication and operational precision to every engagement.

Experience

Work history, roles, and key accomplishments

Account Rep

VXIGlobalSolutions

Feb 2022 - Jan 2024 (1 year 11 months)

Compiled and generated reports about customer concerns, handled inbound calls with empathy, and scheduled medical transportation. Maintained confidentiality of records and dispatched drivers with accurate information.

Report Generation Inbound Calls Empathy Confidentiality Record Security Dispatching

Account Rep

VXI Global Solutions

Feb 2022 - Jan 2024 (1 year 11 months)

Compiled and generated comprehensive reports on customer concerns, handling inbound calls with professionalism and empathy. Dispatched drivers, scheduled medical transportation, and maintained confidentiality and security of records.

Customer Service Report Generation Inbound Calls Empathy Confidentiality Record Security Dispatching

Transportation Coordinator

Veyo LLC

Mar 2014 - Dec 2021 (7 years 9 months)

Verified HIPAA compliance for member accounts, troubleshot issues, and escalated complex cases as needed. Served as a liaison between medical consumers and healthcare providers to coordinate transportation and support services.

HIPAA compliance Member Verification Troubleshooting Liaison Communication Healthcare Coordination Care Coordination

Finance Manager

Auto Professional

Jun 2010 - Jan 2014 (3 years 7 months)

Managed end-to-end financing processes for automotive customers, including collecting information to secure loan approvals. Built and maintained relationships with lending institutions and completed funding requirements within a 24–48 hour timeframe.

Loan Approval Data Collection Relationship Management Financial Services Operations Loan Processing Lending Funding Requirements Management

Medical Billing

UABHospital

Aug 2000 - May 2010 (9 years 9 months)

Managed medical coding information and maintained accurate patient records to support the billing process. Provided correct medical coding for submission to insurance companies.

Medical Coding Billing Support Medical Billing Insurance Submission