Anna Lopez
@annalopez
I’m a Customer Service Representative focused on benefits support, online account help, and dependable teamwork.
What I'm looking for
I’m a Customer Service Representative with hands-on experience answering in-bound calls, updating personal information, reviewing benefit details, and assisting members with registering their online accounts. I’m also skilled in staying organized under pressure, communicating clearly, and keeping processes accurate.
Before that, I built reliability through hands-on work as a House Keeper—vacuuming, cleaning bathrooms, changing bed sheets, polishing furniture, restocking supplies, and maintaining room readiness. I also bring a caregiving background with patience and compassion working with elderly people, including medication reminders and time management, and I’m motivated by long-term growth with an employer that will train me for advancement.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Maximus
Sep 2024 - Dec 2024 (3 months)
Handled inbound calls, updated customer information, reviewed benefit details, and assisted members with registering online accounts. Provided support to members while maintaining accurate records and clear guidance.
House Keeper
Briggs Ranch House
Nov 2023 - May 2024 (6 months)
Cleaned and prepared resident rooms by changing linens, vacuuming, dusting, polishing furniture, and sanitizing bathrooms. Restocked next-day supplies and maintained HVAC air filters to support a clean environment.
Education
Degrees, certifications, and relevant coursework
Texas State Technical College
Certificate, Business Management Technology
Completed a Business Management Technology certificate from Texas State Technical College, received May 2015.
Harlingen High School
High School Diploma, High School
Earned a High School Diploma from Harlingen High School, received May 23, 1985.
Availability
Location
Authorized to work in
Job categories
Skills
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