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Anna Lopatina

@annalopatina

Executive Assistant at A.W.A.K.E. MODE who managed the John Lewis collaboration and coordinated Paris Fashion Week participation.

United Kingdom

Message

At A.W.A.K.E. MODE, I supported the Founder and Creative Director, managed a high-volume diary across time zones, and set up a weekly operating rhythm to keep priorities and projects on track.

I led project management for the John Lewis collaboration and coordinated the brand's participation in Paris Fashion Week F/W 2024/25. I also organised team events and conferences and planned international travel.

At WWF, I supported the CEO and five directors, delivered Board meetings and donor engagement, and coordinated travel and events. At Lucky7 Ventures, I designed and built an internal system to track client needs, changes and feedback for product and strategy teams.

Experience

Work history, roles, and key accomplishments

Inside Solutions Engineer

BeyondTrust

Jan 2025 - Aug 2025 (7 months)

Served as technical expert across the Privileged Access Management portfolio, advising customers on best-fit solutions. Supported marketing campaigns, webinars, and demos, and validated technical environments for lead qualification.

Privileged Access Management Technical Support Customer Advisory Marketing Support Webinars Démos

Executive Assistant to the Founder and Creative Director

A.W.A.K.E. MODE

Sep 2023 - Dec 2024 (1 year 3 months)

Managed high-volume diaries and coordinated meetings across global time zones. Led project management for the John Lewis collaboration and coordinated Paris Fashion Week participation.

Diary Management Event Coordination Project Management Travel Planning Expense Reporting Confidentiality

Senior Customer Relationships Team Manager

Lucky7 Ventures

Feb 2023 - Feb 2024 (1 year)

Managed a team of 8 customer service representatives, resolving escalations and monitoring daily workflow. Designed and built an internal system to track client needs and feedback, and owned KPIs for customer satisfaction and resolution time.

Team Management Customer Service Escalation Handling Process Improvement KPI Tracking Data Analysis

Technical Support Engineer

Mimecast

May 2022 - Feb 2023 (9 months)

Supported IT administrators and key business contacts of over 1,000 customers worldwide, diagnosing and resolving technical and cloud security issues. Maintained detailed case histories.

Technical Support Cloud Security Troubleshooting Customer Relationship Management Case Management

Acquisitions Administrator

Viasat World

Sep 2018 - Mar 2019 (6 months)

Processed new acquisition deals end to end, from financial approval meetings and contract checks to deal memos, purchase orders, and payment. Managed the deal filing system and rights database queries.

Acquisition Contract Management Financial administration Database Management Reporting Cross Functional Collaboration

Personal Assistant to the CEO and 5 Directors

World Wildlife Fund (WWF)

Jun 2009 - Sep 2016 (7 years 3 months)

Managed multiple senior diaries, travel arrangements, and hospitality for the CEO and five directors. Organized Board meetings and flagship events, and handled financial tasks including purchase orders and expense management.

Diary Management Travel Coordination Event Management Financial administration HR Administration Discrétion