Sophie Robertz

Partner with Sales and Client Success in EMEA and NA to identify enablement needs and performance gaps, and drive engagement through follow-up and onboarding support. Facilitate workshops and create enablement content while tracking training participation and effectiveness using LMS and reporting tools.

Acted as personal assistant to two Head of Departments and a Director, managing diaries across multiple time zones and supporting internal team meetings and initiatives. Organized reservations and events, coordinated international travel and transfers, and supported GDPR, budgeting, annual leave, and personal development reviews.

Coordinated meetings and visitor experience as first point of contact for visitors and overseas staff, managing meeting rooms and high-volume phone lines. Created Standard of Procedure documents in Excel and PowerPoint and supported facilities with downloading and editing staff reports.

Supported two fee earners in a fast-paced environment by managing inboxes and multiple projects to keep professional agendas on track. Assisted with legal ad hoc tasks and edited/confidential document handling to meet strict deadlines, including court delivery coordination.

Worked as part of the in-store creative team, delivering visual merchandising that supported brand guidelines and KPI performance through styling, sale-set up, and store promotions. Provided hands-on customer experience through consistent “silent service” across styling and visual proposals.

Delivered creative/visual treatments aligned with brand guidelines, styling 47 in-store mannequins to deadlines while maintaining high product care standards. Supported seasonal window launches and managed styling imagery for social media/brand apps, including assisting the creative manager with props orders and delivery.

Drove visual/commercial balance by delivering brand sign-offs within guidelines and conveying KPIs through silent service and strong merchandising execution. Shared trend knowledge to challenge and adapt store engagement.

Reported weekly/monthly business targets for the store and drove improvements based on insights, while managing daily administration and scheduling weekly conferences with line managers. Built a client portfolio by handling walk-in and pre-booked appointments, helped exceed sales targets (+5%), and maintained 95% customer satisfaction.

Completing an online Spanish course on Udemy, progressing from beginner to advanced (started May 2024).

Completing an online creative writing course on Udemy (started September 2023).

Completed an Udemy course covering writing tools and hacks including copywriting/blogging/content writing (April 2023 to May 2023).

Completed an online business writing skills course on Udemy (April 2022 to April 2023).

Completed a practical garment fitting short course (September 2018 to October 2018).

Grade: 2:1

Earned a BSc (Hons) in Sport Science and Personal Training, achieving a 2:1.

Completed GCSEs and A Levels at Shenfield High School (September 2002 to July 2009).