Open to opportunities

Annaesha Curling

@annaeshacurling

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Dedicated customer care representative with electrical maintenance expertise.

Jamaica

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What I'm looking for

I am seeking a role that allows me to utilize my technical skills while providing excellent customer service in a supportive environment.

I am a committed customer care representative with extensive experience in electrical maintenance and customer service. My journey began at The Ritz-Carlton Golf & Spa Resort, where I honed my skills as a contracted electrician, ensuring the highest standards of electrical safety and functionality. This role laid the foundation for my passion for maintaining and improving electrical systems.

Currently, I work at Home Solutions Windows and Doors, where I leverage my technical background to enhance customer satisfaction. My qualifications include NVQ-J Levels one and two Certificates in Electrical Installation and a Diploma in Industrial Maintenance. I take pride in my ability to manage multiple tasks efficiently while delivering exceptional service.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Representative

Current

Home Solutions Windows and Doors

Jan 2013 - Present (12 years 6 months)

Provided excellent customer care to clients, addressing inquiries and resolving issues efficiently. Maintained strong client relationships, ensuring satisfaction with products and services.

Customer Service Client Relations Communication Product Knowledge

Contracted Electrician

The Ritz-Carlton Golf & Spa Resort

Oct 2011 - Mar 2012 (5 months)

Performed electrical installations and repairs as a contracted electrician. Ensured all electrical systems met safety standards and operational requirements.

Electrical Installation Electrical Repair Troubleshooting

Technician

Seacastles

Feb 2011 - Sep 2011 (7 months)

Responsible for all electrical apparatus and basic maintenance repairs as directed by the Strata Office. Ensured the proper functioning of electrical systems within the property.

Apparatus Repair Maintenance Troubleshooting

Room Technician

Grand Palladium Hotels Resorts and Spas

Mar 2008 - Dec 2010 (2 years 9 months)

Managed the overall maintenance of 108 rooms, including plumbing, painting, electrical work, and air conditioning. Provided administrative support as an assistant maintenance secretary.

Plumbing Maintenance Management Administrative Support Room Maintenance

Education

Degrees, certifications, and relevant coursework

The Heart Trust Seaford Town Vocational training Centre

NVQ-J Levels one and two Certificates, Electrical Installation

Completed NVQ-J Levels one and two Certificates in Electrical Installation. This qualification was approved by the National Council on Technical and Vocational Education and Training.

The Heart Trust Seaford Town Vocational training Centre

Diploma, Industrial Maintenance

Obtained a National Vocational Qualification of Jamaica (NVQ-J) Diploma in Industrial Maintenance. This diploma was approved by the National Council on Technical and Vocational Education and Training.

Anchovy High School

CXC Passes, General Studies

Achieved CXC passes in various subjects including English Language, Electrical Installation, Mathematics, Human and Social Biology, and Information Technology. Also obtained a Team Jamaica Certificate.