Open to opportunities

Anna Canales

@annacanales

Coding & Compliance Auditor who streamlines operations, coordinates cross-functional teams, and strengthens documentation and process integrity.

United States

Message

What I'm looking for

I’m looking for a role where I can audit for compliance, strengthen documentation and processes, collaborate across teams, and use data research to drive measurable operational efficiency and a strong customer experience.

I’m a highly organized, results-driven Coding & Compliance Auditor supporting daily operations, coordinating cross-functional teams, managing documentation, and improving business processes. I’m recognized for strong organizational abilities, exceptional customer service, and building collaborative relationships that increase operational efficiency.

As a Project Coordinator Support Volunteer for the Ireland Chapter of PMI, I supervise volunteers by delegating tasks, setting clear expectations, and facilitating weekly Microsoft Teams discussions to assess progress and resolve delays. I also promote a 2026 national conference through social media and networking—driving a 50% increase in ticket revenue—and earned recognition for excellence in project management and volunteer service.

Previously, I served as a Floor Manager at Primark, leading commercial floor evaluations to improve performance, reducing closing activity time by 3%, and improving health and safety audit outcomes by 5% through better procedures and compliance. Before that, as a Real Estate Valuation Analyst II, I improved report accuracy by 10%, increased error-free reporting by 6%, and coached teams on escalations while creating training materials and documentation to strengthen onboarding.

Experience

Work history, roles, and key accomplishments

Current

Project Coordinator Support Volunteer

Current

Ireland Chapter of PMI

Feb 2025 - Present (1 year 6 months)

Supervised chapter volunteer teams by delegating tasks, setting representation expectations, and facilitating weekly progress discussions via Microsoft Teams for an upcoming conference. Promoted the 2026 National Conference and drove ticket revenue growth, earning recognition for excellence in project management and volunteer service.

Task Delegation Microsoft Teams Social Media Ticket Sales Documentation Project Management

Floor Manager: Grow With Us

Primark

Oct 2022 - Dec 2025 (3 years 2 months)

Led commercial floor evaluations and supported daily duty manager operations, including shop openings/closings and cash handling. Improved sales, reduced closing time, enhanced health and safety audit results, and trained new employees while maintaining compliance with store standards.

Commercial Floor Evaluation Cash Handling Health and Safety Compliance Corporate Trainer Onboarding and Support Visual Merchandising Operational Compliance

Real Estate Valuation Analyst II

Clear Capital

Oct 2020 - Dec 2021 (1 year 2 months)

Improved report accuracy and supported process optimization through streamlined submission workflows and training materials. Managed daily workloads, coached team members on customer escalations, and collaborated with managers and account executives to reduce report errors while producing onboarding documentation.

Report Accuracy Improvement Process Improvement Submission Process Streamlining Cross Functional Collaboration Workload Management Team Coaching Customer Escalation Training Materials Development Documentation Onboarding and Support

Education

Degrees, certifications, and relevant coursework

Calbright College

Certificate, Information Technology Support

2026 -

Activities and societies: Virtual lab: dual-monitor desktop setup, installing motherboard/power supplies, upgrading a video card; competency assessments and class discussions.

Pursuing a Certificate in Information Technology Support with hands-on virtual lab experience covering desktop setup, component installation, and video card upgrades. Completes competency assessments and participates in class discussion boards.