Anna Barya
@annabarya
Operations Manager at ALBATINA PLACE coordinating hospitality teams and service quality across guest operations.
UgandaWhat I'm looking for
At ALBATINA PLACE, I coordinate hospitality operations, supervise kitchen and front-of-house activities, and monitor service quality with tour operators, guides, and local community groups. I also handle guest inquiries and complaints and help address operational challenges.
My earlier experience includes human resources and customer service work in Canada, including recruitment support as a Human Resources Intern at GAOTek Inc. and customer service at Optima Communications International. At Kampala Serena Hotel, I gained experience with guest and conference room bookings, inquiries, and staff records.
I also worked as an Independent Travel Manager at Dreamport, developing itineraries and arranging travel to meet clients’ needs and budgets. I’m particularly interested in opportunities in hospitality, tourism, and service-oriented organizations where I can contribute to talent acquisition, employee development, HR operations, and organizational growth.
Experience
Work history, roles, and key accomplishments
• Monitoring service quality across all departments through coordination with tour operators, tour guides and local community groups.
• Handling guest inquiries and complaints, addressing operational challenges and finding solutions to unexpected issues.
• Supervising of kitchen and front of house activities, identifying issues, and implementing corrective actions.
• Supervising and training staf
Travel and events company
-Engaging with clients to understand their travel needs, preferences, and budgets,
-Developing detailed travel itineraries, including flights, accommodations, transportation, and activities.
- Booking flights, hotels, rental cars, and other travel components.
- Providing excellent customer service, addressing inquiries, and resolving any issues that arise during the travel process.
- Ensuring trav
• Working effectively with Hydro Ottawa customers and stakeholders such as contractors, landlords and real estate agencies to obtain timely and accurate information and payments.
• Assessing accounts for payment status and reached out to customers.
• Acting as the primary point of contact for clients and handling inbound inquiries via phone and email.
• Addressing concerns related to billing, acco
Worked as Customer Service Sales Representative at MBI Brands.
Worked as Customer Service Sales Representative at buybuy BABY.
• Assisting with recruitment process using ATS AND HRIS systems.
• Organizing and managing candidate records.
• Addressing candidate questions and explaining company policies and procedures.
• Scheduling and conducting interviews and induction sessions.
• Creating daily and weekly reports based on personal and new hire performance.
Communication with travel agents.
Identifying appropriate suppliers.
Booking site permits in advance.
Tour bookings.
Trip prep.
Management of driver-guide schedules.
Development of itineraries.
Response to client feedback.
Booking guest and conference rooms.
Response to email and telephone inquiries.
Staff locker registration.
Record keeping.
Education
Degrees, certifications, and relevant coursework
HP LIFE
AI for Business Professionals
Mar 2026
HP LIFE
AI for Beginners
Mar 2026
Harvard Business School Online
Negotiating Salary
Aug 2025
Harvard Business School Online
Understanding Customer Needs
Aug 2025
Dreamport
Independent Travel Manager
May 2025
FoodSafetyTraining.ca
ServSafe Food Handler
Feb 2024 · Expires Feb 2029
Canadian Red Cross
CPR/AED/First Aid
Feb 2024 · Expires Feb 2027
Niagara College - Toronto
Post-Graduate Diploma, Human Resources Management
2022 - 2023
President’s Honours List
GAOTek Inc.
Human Resource Information Professional (HRIP)
Mar 2023
GAOTek Inc.
Professional Diploma in Digital Marketing
Mar 2023
Aix Health Safety and Environmental
Workplace Hazardous Materials Information System Training
Aug 2022
Strathmore University
Bachelor of Science in Tourism Management, Tour and Travel
2017 - 2021
Tech stack
Software and tools used professionally
Availability
Location
UgandaAuthorized to work in
Salary expectations
Social media
Job categories
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