Anmol Dubey

At TTEC, I supported Logitech gaming peripherals and Singapore Airlines customers, resolving issues across gaming mice, keyboards, headsets, and wheels as well as disrupted itineraries, refunds, and billing discrepancies.

For Logitech, I troubleshot G HUB macro and lighting bugs, firmware updates, driver conflicts, and USB/Bluetooth pairing failures. I also verified warranty claims, processed RMA replacements, and flagged fraudulent claims.

In my current freelance community and player support work, I resolve launcher, missing-DLL, and GPU driver issues for PC players. I moderate Discord communities, mediate disputes, and summarize player sentiment after patches.

I wrote step-by-step guides for common client crash codes that reduced repeat inquiries by 25%. In my TTEC role, I sustained 98%+ QA audit scores and 96%+ First-Contact Resolution, and averaged 35% higher closed-ticket output than the team median.