Keleabetswe Ngobeni

I’m a highly analytical and detail-oriented professional with a strong foundation in administrative support, customer operations, virtual assistance, and AI data operations. I’m currently completing a Bachelor of Laws (LLB) at the University of South Africa (UNISA), bringing advanced research, document management, and compliance skills to remote and corporate environments.

In my Client Service Assistant role at Truck Line Services CC, I managed front-line customer service and resolved complex client inquiries while maintaining, updating, and auditing comprehensive digital record systems for data integrity and confidentiality. I also prepared, proofread, and formatted business correspondence, reports, and administrative documentation, and executed high-accuracy data entry pipelines to improve workflow efficiency.

As an AI Data Trainer / Annotator with Appen, TELUS International AI & RWS, I evaluate AI-generated textual, visual, and behavioral outputs for quality, relevance, factual accuracy, and safety constraints. I annotate and label datasets (image, video, and text), perform rigorous quality assurance checks, document workflow edge cases, and collaborate with cross-functional global platforms to improve machine learning training data.