At LMDmax, I support Amazon logistics dispatch operations by coordinating drivers, trucks, AFP partners, clients, and internal teams to keep tours running safely and within operational requirements. I progressed from Operational Analyst to SME within seven months, managing escalations, penalty and dispute reviews, and evidence-based issue resolution.
Previously, I provided technical support for Adobe customers at Teleperformance, resolving product and account concerns while educating customers on plans and features. I also train and onboard new talent, combining customer-focused communication, troubleshooting, and team support.
