At Dialpad, I own complex production issues across UCaaS and CCaaS, investigating application logs, API responses, database records, and system behavior to find root causes. I develop Python scripts and SQL queries to automate investigations and improve troubleshooting efficiency.
At Salesforce, I provided advanced technical support for Tableau products and owned critical customer escalations. I investigated application, infrastructure, connectivity, and data integration issues, and coordinated resolutions with Engineering and Product teams.
At Dell and Wipro, I supported enterprise backup and recovery environments using products including Avamar, Data Domain, and NetWorker. Across my support work, I’ve received 300+ customer and team appreciations over four years and contributed to documentation, mentoring, and support process improvements.
