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Ankit SethAS
Looking for a job

Ankit Seth

@ankitseth1

Senior Customer Service Agent at Bird Flight Services handling VVIP summit flights, including G20 and BRICS operations.

India
Message

At Bird Flight Services, I manage passenger-facing airport operations at Indira Gandhi International Airport, including check-in, boarding, gate coordination, and arrivals. I also handle baggage transfers and oversee flight control activities such as seat allocations, meal requests, and passenger manifests.

I coordinated ground handling and security compliance for non-scheduled VVIP flights during the G20 Summit and 18th BRICS Summit. Bird Flight Services recognized my handling of Somon Air and Meraj Air with appreciation certificates, and I hold GMR safety certifications for ramp and operational safety.

Experience

Work history, roles, and key accomplishments

BS
Current

Senior Customer Service Agent

Bird Flight Services

Apr 2023 - Present (3 years 7 months)

Managed passenger-facing airport ground operations including check-in, boarding, gate coordination, and arrival services. Executed ground handling for VVIP flights during international summits and coordinated with airline representatives to maintain on-time performance.

Airport OperationsCustomer Service
Check in
Boarding Management
Gate Operations
Baggage Handling
MHB Resolution
Safety Compliance
VVIP VIP CIP Handling
Diplomatic Protocol
G20 Summit
BRICS
Crew Handling
Ramp Operations
Flight Operations
Non Scheduled Flights
OTP Management
Operational CoordinationProblem SolvingCrisis ManagementTeamworkTime Management
Airport Operational Systems
CRM SystemsMicrosoft Office

Education

Degrees, certifications, and relevant coursework

Chandigarh University logoCU

Chandigarh University

Bachelor of Science, Airlines & Airport Management

Bachelor of Science in Airlines & Airport Management, graduated in 2023.

Tech stack

Software and tools used professionally

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

70k+ INR

Skills

Airport OperationsPassenger ServiceCheck In Processes
Boarding Operations
Gate Operations
VIP VVIP Facilitation
Non Scheduled Flight Operations
Ground Handling
Baggage Handling
Baggage Issue Resolution
Crew Handling
Ramp Operations
Flight Control
Seat Allocation
Passenger Manifest

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