At Movate Technologies, I deliver soft skills and communication training for customer support professionals supporting Google operations. I facilitate sessions on business communication, customer service, empathy, active listening, and conflict resolution.
I analyze quality audits, performance metrics, and training needs to identify skill gaps and implement targeted development plans. I also provide one-on-one coaching and monitor training effectiveness through quality scores, customer satisfaction metrics, and post-training evaluations.
At Amazon Development Centre, I delivered customer and operational support for Amazon Digital Devices and Alexa services. I resolved complex issues while meeting SLA, quality, and compliance benchmarks, and collaborated with internal teams to improve resolution efficiency and customer experience.
My freelance work includes social media and marketing support for Arati Hospital, as well as branded commercial and digital media productions. I’ve also worked on AI-assisted web development and data projects involving prototyping, debugging, data cleaning, and summarization.
