Ankit Barfa

As a Customer Success Manager with over 3 years of experience, I have honed my skills in account management, customer onboarding, and relationship building within the SaaS industry. My journey has been driven by a commitment to enhancing customer satisfaction and driving retention through effective engagement strategies. I thrive on ensuring that customers achieve their desired outcomes and maximize the value of the products they use.

In my current role as a Customer Support Specialist at Swiggy, I provide technical and customer support for a high-volume platform, where I ensure prompt issue resolution and manage incident reports. My previous experience as a Customer Service Representative at Agis Limited allowed me to develop strong troubleshooting skills and a keen understanding of security and compliance-related concerns. I am passionate about leveraging my expertise to drive client success and contribute to business growth.