Ankita Singh

I’m a hospitality-focused professional who aims to “provide excellent guest services and schedules to maximize its work.” With a Bachelor of Hospitality Management, I bring a hands-on approach to front-office and guest experience.

During my industrial training at The Orchid Mumbai, I worked across core departments including Food production, Food and beverage service, Housekeeping, and Frontoffice. In this role, I strengthened my understanding of day-to-day service operations and guest-facing coordination.

As a Guest Service Associate at VIVANTA BY TAJ SURAJKUND, I handled guest relations and call operations, including maintaining guest folios, updating guest preferences, and managing guest requests and complaints on call. I also supported smooth internal and external communication by handling mails and updating guest information accurately.

At IDfyMUMBAI, I worked as a Business Delivery Executive by providing customers with service and product information, escalating priority issues, recording comments/inquiries/complaints, and coordinating with internal departments. Currently, as an Assistant Team Leader at Hike Education Pvt. Ltd., I generate prospect pipelines, support student enrolment, and help teams achieve weekly/monthly enrolment targets—earning consistent appreciation and performance awards.