Open to opportunities

ankita manhas

@ankitamanhas

Message

I turn SaaS requirements into adopted products, retained customers, and technical sales.

India

Message

What I'm looking for

I'm looking to bridge business analysis, product delivery, customer success, and technical sales in SaaS or IT platforms, helping customers adopt solutions while partnering with product and engineering teams to improve outcomes.

I've supported SaaS, OTT/IPTV, and WHMCS customers across the full lifecycle, from discovery and solution demos through onboarding, retention, and technical support.

At New Spark Technology / WHMCS Smarters, I contributed $20K+ in monthly technical sales through consultative demos and requirement-driven solution design. I also improved release quality through test case design, defect reporting, and fix validation while coordinating requirements across Agile/Scrum delivery.

As an independent SaaS and IT solutions consultant, I lead discovery, onboarding, and product adoption work by translating business objectives into technical specifications and coordinating directly with engineering teams.

Experience

Work history, roles, and key accomplishments

Current

Independent SaaS & IT Solutions Consultant

Current

Freelance

Jan 2023 - Present (3 years 7 months)

Led requirement discovery, solution demos, and onboarding for SaaS and IT platform clients, closing engagements through signed SOWs and renewals. Cut client onboarding time by building standardized product documentation and workflow guides, and improved product adoption by translating business objectives into technical specs.

Onboarding Product documentation Technical Specifications Engineering Coordination

Senior Business Analyst

New Spark Technology / WHMCS Smarters

May 2018 - Jan 2023 (4 years 8 months)

Shortened requirement turnaround time by standardizing BRD/FRD templates and owning test case design, defect reporting, and fix validation across the SDLC. Contributed $20K+ in monthly sales through technical consultations and product demos, and managed 15-20 daily international client conversations using WHMCS modules, Zendesk, and Freshdesk.