Prasad Deshpande

As the Customer Success & Strategy Lead, I serve as the primary liaison for assessing customer workflows and advising on best product usage. I drive Quarterly Business Reviews, manage high-priority customer concerns, and implement strategies to reduce churn while advocating for product upsells.

In my role as Business Process Manager, I developed customer success frameworks to track health metrics and ensure engagement. I designed automated workflows and streamlined reporting dashboards, significantly improving operational efficiency and customer retention.

As the Customer Success & Strategy Lead, I assess customer workflows, drive product adoption, and manage high-priority concerns. I create custom reports to enhance usage efficiency and lead Quarterly Business Reviews to improve customer ROI. My role includes advocating upsells, managing at-risk accounts, and streamlining communication between teams.

In my role as Business Process Manager, I developed customer success frameworks to track health metrics and ensure engagement. I collaborated with engineering for feature enhancements and designed automated workflows, significantly increasing operational efficiency and improving retention.

As Team Lead for Level 1 Support, I led a team through significant growth while maintaining high service levels. I developed competency frameworks and focused on team strengths, ensuring excellent customer satisfaction through effective leadership and training.

In my role as Assistant Strategic Accounts Manager, I supported account management and strategic initiatives to enhance customer relationships and drive business growth.

As Purchase Manager, I managed procurement processes and supplier relationships to ensure efficient operations and cost-effectiveness.

As Team Lead for Level 1 Support, I led a team through significant growth while maintaining high service levels. I created competency frameworks and focused on team strengths to ensure exceptional customer service and satisfaction.

In my role as Customer Success Engineer, I managed daily customer interactions and support tickets, ensuring high service levels and customer satisfaction through personalized communication.

As a Customer Success Engineer, I managed daily customer interactions and support tickets, ensuring high service levels and customer satisfaction. My focus was on providing personalized support and maintaining effective communication with clients.

As Assistant Strategic Accounts Manager, I supported account management activities, ensuring client satisfaction and engagement through effective communication and relationship management.

As a Business Process Analyst, I analyzed and improved business processes to enhance operational efficiency and support strategic objectives.

As a Business Process Analyst, I focused on analyzing and improving business processes to enhance operational efficiency and effectiveness.

In my role as an Analyst, I focused on data analysis and reporting to support business decisions and improve operational processes.

In my role as an Analyst, I conducted data analysis and reporting to support business decisions and improve operational processes.

As Purchase Manager, I managed procurement processes, ensuring timely acquisition of goods and services while maintaining cost efficiency.