At Gokwik Commerce Solution, I managed end-to-end onboarding for 100+ merchants monthly across Meta, WhatsApp, SMS, RCS, Chatbot, and Email platforms. I validated KYC and business documents, configured channels and workflows, and supported merchant billing and pricing plans.
I coordinated with Product, Engineering, Compliance, and Customer Success to resolve onboarding issues and improve activation turnaround time. I also monitored queues and support tickets while meeting SLA targets.
At Razorpay Software Private Limited, I performed merchant onboarding and KYC verification, investigating payment failures, transaction exceptions, and chargebacks through root cause analysis. I coordinated with issuing and acquiring banks to resolve disputes and support risk reduction.
Across my payment operations work, I monitored KPIs, maintained operational and reconciliation records, and partnered with teams to improve workflows. My work covered KYC/AML requirements, payment operations, billing, and merchant onboarding.
