Ankan Misra

I’m a detail-oriented service operations and investigation professional with 2+ years of hands-on experience managing high-volume service workflows, investigations, and cross-functional coordination at Amazon.

I own end-to-end case resolution by monitoring SLAs and trackers, maintaining audit-ready records, and escalating complex matters effectively across legal, policy, and operations teams to keep work moving.

At Amazon, I managed compliance workflows aligned with AML/KYC standards, including identity and business verification, document checks, due diligence reviews, and risk assessments across multiple jurisdictions. I also reviewed UBO details, prepared structured case findings, and coordinated multi-jurisdictional execution with a structured, accountable approach.

Before that, I supported transportation operations by tracking shipments, resolving delivery exceptions, and preparing performance reports. I’ve also worked in workplace experience operations and guest services, strengthening my stakeholder communication, governance records discipline, and process documentation habits.