Customer Service Representative with 2+ years' experience building loyal client relationships and heightening customer engagement. An impressive history of optimizing customer satisfaction by identifying client needs and striving to deliver tailored solutions beyond the clients' original requests. Exhibits exceptional communication skills coupled with best-in-class service and support.
Anjeleah Snead
@anjeleahsnead
I'm an customer service rep. seeking to make change from in-office to work from home environment.
United StatesExperience
Medical Office Assistant
UAB MEDICAL WEST
May 2023 - Present (1 year)
● Schedule and coordinate patient appointments
● Accurately update patients' medical records
● Process insurance claims in compliance with law requirements
● Manage receivable and payable accounts and maintain financial records
● Answer patients’ queries and ensure quality customer service
● Keep up-to-date with changes in medical and insurance legislation
Loan Specialist
Credit Central Loan & Taxes
May 2022 - Jan 2023 (8 months)
Assist with calling customers daily that have past due accounts
● Collect payments and provided the correct amount of change back to the customer
● Complete loan documents/contract and relay necessary information to customers
● Evaluate loan applications and documentation by confirming credit worthiness.
● Make electronically documented recommendations for loan amounts for new applicants
● Called customers daily for past due accounts and reviewed customer’s information
● Approving or declining and issuing lines of credit to customers
● Conducting credit investigations, ensuring customers with delinquent accounts are contacted and proper collections procedures are followed.
● Helped process credit applications in store or over the phone, take payments on accounts
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