Open to opportunities

Anjali Verma

@anjaliverma2

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Product Specialist delivering customer-centric sales, support, and memorable travel experiences.

India

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What I'm looking for

I’m looking for a challenging role where my interest and knowledge add value—combining product expertise with customer-centric service, sales impact, and operational excellence to support both customers and the organization.

I’m a Product Specialist focused on turning customer needs into results—guiding purchases, resolving escalations, and supporting seamless experiences end-to-end. In my recent role, I managed sales activities by promoting airline products and services, assisted with flight bookings and ticket modifications, and provided travel-management support for a consistent passenger journey.

Across Apple India Pvt. Ltd., SpiceJet, Tech Mahindra, and Indigo Airlines, I’ve built strong customer relations and operational discipline. I achieved a 100 NPS score and contributed towards 20% of total sales, while ensuring compliance with company policies and aviation regulations. I bring technical adaptability, communication strength, and team coordination to drive meaningful customer satisfaction and commercial growth.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Sales & Services Agent

Current

Emirates

Apr 2026 - Present (3 months)

Managed sales activities and promoted airline products and services to support commercial growth. Provided customer service and travel management support including flight bookings, ticket modifications, and travel-documentation queries while ensuring compliance with aviation regulations and company procedures.

Sales Customer Service Booking Modifications Travel Documentation Fare Rules & Compliance Travel Management Team Collaboration Operations Management Communication

Sales Executive

Kapoor Watch & Company

Jul 2024 - Apr 2026 (1 year 9 months)

Established relationships with potential clients by identifying needs and pitching relevant products or services. Communicated special offers, new products, and promotions to ensure a positive customer experience.

Sales Promotion Customer Experience Communication

Product Specialist

Apple India Pvt. Ltd.

Mar 2023 - May 2024 (1 year 2 months)

Guided customers on Apple product purchases by aligning products with their lifestyles and preferences. Resolved escalations to improve satisfaction and achieved a 100 NPS score while contributing to 20% of total sales.

Product Consultation Escalation Handling Customer Satisfaction NPS Communication Customer Centric Approach

Senior Executive in Customer Experience

SpiceJet

Mar 2022 - Mar 2023 (1 year)

Checked in passengers and verified tickets and travel documents such as passport and visa. Supported customer relations to ensure a positive travel experience.

Customer Relations Customer Experience Communication

Senior Associate Customer Support

Tech Mahindra

Oct 2021 - Mar 2022 (5 months)

Handled US customer queries via calls and emails and provided customer service to resolve UK customer queries via calls and emails. Focused on resolving customer issues through effective communication and support.

Customer Support Email Support Query Resolution Customer Service Communication

Customer Service Executive

Indigo Airlines

Jul 2019 - Oct 2021 (2 years 3 months)

Resolved queries from international customers and supported high-quality check-in procedures. Assisted customers with mishandled or damaged baggage issues.

International Customer Support Customer Service Communication Operations Management