Aaliya Chauhan

I've supported international customers and business clients at Teleperformance, managing high-volume billing, technical, and account issues while maintaining accurate documentation and process compliance.

As a Subject Matter Expert, I provided floor support, handled escalations, mentored new team members, and helped teams maintain service quality in a fast-paced, metrics-driven environment.

At Eternity Logistics Solutions, I managed four international client accounts, coordinating between clients, carriers, customs, and internal teams. I was recognised as a Top Performer for three consecutive months for client retention and operational performance.

My freelance consulting and tutoring work has strengthened my independent scheduling, communication, follow-through, and priority management. I also bring guest-relations experience from Hyatt Regency Chandigarh and Andaz Delhi, where I coordinated VIP requests, cross-functional service delivery, and timely issue resolution.