Anita Uzoma

Managed customer inquiries and issues across multiple channels (voice and chat), ensuring prompt and effective resolutions to enhance customer satisfaction. Provided technical support and guidance, escalating more complex issues to the appropriate departments while maintaining a high level of customer care.

Coordinated customer-facing events, overseeing the communication between event participants and customers, ensuring satisfaction before, during, and after events. Enhanced client relationships through effective communication and consistent follow-up, leading to improved customer retention.

Managed student inquiries and provided support in scheduling and session management via both voice and chat platforms. Offered personalized support to students, adapting communication styles to meet their unique needs and ensuring a positive learning experience.

Actively responded to customer inquiries and complaints through social media channels, providing timely and helpful solutions to ensure customer satisfaction. Managed the company’s online presence and engaged with customers to resolve issues, provide product information, and foster positive customer relationships.

Studied Plant Biology and Biotechnology at the University of Benin, Nigeria. Gained comprehensive knowledge in plant sciences and biotechnological applications.