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Anita Sharma

@anitasharma1

Senior Customer Success Manager at RHEI, overseeing $1M+ campaigns and improving client satisfaction and campaign ROI by 15%.

Canada

Message

At RHEI Formally BroadbandTV (BBTV), I lead and mentor account managers and coordinate campaign execution across teams, overseeing campaigns with a combined value of $1M+. I manage high-revenue campaigns with data-driven media planning, buying, and performance strategies that increased client satisfaction and campaign ROI by 15%.

Earlier at 89.3 FM PULSE, I developed a programming framework that reduced content creation costs while improving quality and creating more sponsorship opportunities. As Co-Founder of IamJewels at NV Ventures, Inc., I developed and executed marketing plans that increased brand equity by 75% in 12 months.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Success Manager

Current

RHEI

Mar 2022 - Present (4 years 7 months)

Led and mentored a team of account managers, overseeing campaigns valued at $1M+ and ensuring timelines and quality standards were met. Collaborated with legal, finance, and creative teams to align contracts with business objectives.

Jira Slack Excel Google Sheets Campaign Management Data Driven Strategy Customer Relationship Management Risk Mitigation Public Speaking

Account Manager, Branded Entertainment

BroadbandTV (BBTV)

Aug 2017 - Mar 2020 (2 years 7 months)

Coordinated internal campaign workflows across departments, including legal and finance, ensuring smooth execution and timely deliverables. Managed client accounts, addressing campaign needs and ensuring satisfaction throughout the campaign lifecycle.

Campaign Management Account Management Cross functional Coordination Legal and Finance Collaboration

Program Manager, Branded Entertainment & Ad Sales

BroadbandTV (BBTV)

Mar 2017 - Mar 2020 (3 years)

Oversaw a portfolio of clients, developing relationships and strategic initiatives to drive growth and enhance retention. Managed media planning and buying for multiple campaigns, ensuring alignment with client objectives.

Media Planning Media Buying CRM Google DFP Data Management Customer Retention Strategic Planning

Client Account Manager

Stockhouse Publishing

Oct 2014 - Jul 2015 (9 months)

Acted as primary point of contact for public company clients, offering strategic marketing advice and ensuring campaigns aligned with investment goals. Conducted market research to ensure content quality and relevance for the investment community.

Customer Relationship Management Market Research Strategic Marketing Portfolio Analysis

Program Director

89.3 FM PULSE

Nov 2012 - Aug 2014 (1 year 9 months)

Developed strategic content and brand lifecycles, increasing inbound advertising and sponsorship requests through creative programming and audience engagement. Implemented a proprietary programming framework that reduced content creation costs while improving quality.

Content Strategy Brand Development Audience Engagement Programming Regulatory Compliance

Co-Founder, IamJewels

NV Ventures, Inc.

Dec 2012 - Feb 2014 (1 year 2 months)

Launched and grew a high-end fashion jewelry brand, developing and executing marketing plans that increased brand equity by 75% in 12 months. Led digital asset management initiatives that improved customer satisfaction by 30% and inventory turnover by 50%.

entrepreneurship Brand Building Marketing Digital Asset Management Ecommerce

Junior Compliance Officer

Haywood Securities USA

Jun 2011 - Oct 2012 (1 year 4 months)

Managed regulatory compliance for over 3,000 capital markets transactions, ensuring full adherence to industry standards. Redesigned the compliance communication process, reducing non-compliance by 15% and improving operational efficiency.

Regulatory Compliance Capital Markets Process Improvement Communication Skills

Producer & Creative Writer, Account Manager

AM 1550 RADIO

Aug 2008 - Feb 2011 (2 years 6 months)

Produced several popular segments that increased listener engagement and grew advertising revenue. Developed strategies for expanding radio license assets, ensuring alignment with CRTC policy and maximizing monetization opportunities.

Content Production Creative Writing Account Management Ad Revenue Regulatory Compliance