Looking for a job

Kate Mulholland

@katemulholland

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I grow enterprise SaaS accounts through retention, renewals, adoption, and strategic expansion.

Canada

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What I'm looking for

I'm looking to lead strategic customer success and account-growth work where I can build long-term enterprise relationships, improve adoption and retention, lead commercial conversations, and coordinate cross-functional teams around measurable client outcomes.

At UR Concierge Services, I own strategic enterprise accounts end to end, connecting client priorities to platform adoption, renewals, and long-term growth. I maintain 95% retention while leading commercial conversations and account plans.

I built the company’s customer success and account management function from scratch, helping scale the platform from 100 to 200 buildings and from 1,000 to 7,500+ users. I bring product, operations, finance, legal, and partners together to deliver on client commitments and address risk early.

Earlier, I grew digital advertising portfolios at Ideon Media and VerticalScope, exceeding targets while winning and retaining customers. I use Salesforce, AI, account health data, and direct client feedback to find measurable opportunities for value and expansion.

Experience

Work history, roles, and key accomplishments

Current

Senior Director of Business Development

Current

UR Concierge Services Inc.

Feb 2024 - Present (2 years 8 months)

Owns strategic enterprise accounts end to end, leading renewals and expansions while maintaining a 95% retention rate. Orchestrates cross-functional teams and uses Salesforce and AI tools to drive adoption and mitigate risk.

Salesforce AI Claude ChatGpt Account Planning Renewals Negotiation Customer Success Cross functional Leadership

Director of Business Development

UR Concierge Services Inc.

Jan 2019 - Feb 2024 (5 years 1 month)

Built the customer success and account management function from scratch, growing the platform from 100 to 200 buildings and 1,000 to 7,500+ users. Owned the full customer lifecycle and established scalable account management practices.

Customer Success Account Management Onboarding Training Partnership Development Client Education

Account Executive

Ideon Media

Oct 2014 - May 2018 (3 years 7 months)

Managed digital advertising sales across a portfolio of lifestyle, affiliate, and creator sites, negotiating directly with agencies and brands. Built long-term relationships and delivered measurable campaigns with clear reporting.

Digital Advertising Sales Negotiation Customer Relationship Management Campaign Reporting

Account Executive

VerticalScope Inc.

Oct 2010 - Mar 2014 (3 years 5 months)

Managed digital advertising sales across 500+ online communities, consistently exceeding targets. Delivered 103% to target in 2012 and 105% in 2013, signing 60 new customers in Q4 2013.

Digital Advertising Sales New Business Development Account Expansion Target achievement

Media Coordinator and Assistant

Bassett Media Group

Jul 2009 - May 2010 (10 months)

Managed creative content for Concourse and Impulse networks and contributed writing to Lush and Argyle magazines. Supported the Vice President with scheduling, contacts, and operational coordination.

Content Management Writing Administrative Support Coordination

Customer Service & Marketing Associate

Rock Wood Casual Furniture

Feb 2007 - Jul 2009 (2 years 5 months)

Supported marketing and sales operations for a wholesale furniture distributor. Coordinated order processing across a 45-person international sales force to ensure smooth customer experience.

Customer Service Marketing Order Processing Sales Support