Anita Johnson
@anitajohnson
Experienced Risk Adjustment Representative focused on accurate medical record retrieval.
United StatesWhat I'm looking for
I’m a Risk Adjustment Representative with a strong track record in retrieval of medical records from medical offices through EMR or paper records. I’m highly focused on accuracy, completeness, and timely follow-through to support insurance and care needs.
In my current role at Humana, I handle retrieval of medical records through EMR or paper records. I bring a field-ready mindset from ongoing work that requires careful documentation and reliable coordination.
Alongside this, I’ve worked as a Medical Records Field Technician with CIOX Health, retrieving medical records for insurance companies. I’ve also supported patient-facing operations as a Medical Records/Human Resources role at Encompass Home Health by scanning medical records electronically for all patient charts using Home Care Homebase Software, while answering incoming calls.
Earlier, I built process and customer confidence as an Office Manager at Huedo Diagnostics, demonstrating and organizing work flow for all personnel—answering phones, scheduling patients, verifying insurance, and facilitating transfer to electronic medical records. My foundation also includes receptionist and customer service roles, as well as switchboard and accounts payable support.
Experience
Work history, roles, and key accomplishments
Risk Adjustment Representative
Humana
Jun 2019 - Present (6 years 11 months)
Retrieved medical records from provider offices using EMR and paper workflows to support risk adjustment documentation. Pulled records for insurance-related review and ensured timely access to requested data.
Medical Records Field Technician
Ciox Health
Apr 2018 - Present (8 years 1 month)
Retrieved medical records for insurance companies from medical offices using EMR and paper sources. Coordinated records collection to support downstream processing and review.
Medical Records & HR Technician
Encompass Home Health
Jun 2014 - Sep 2017 (3 years 3 months)
Scanned medical records electronically for all patient charts using Home Care Homebase software. Answered incoming calls and supported medical records and human resources functions.
Office Manager
Huedo Diagnostics
Aug 2003 - Oct 2011 (8 years 2 months)
Managed office workflows including answering phones, scheduling patients, verifying insurance, and facilitating transfer to electronic medical records. Supported general administrative functions across the medical office.
Receptionist
Dillard Paper Company
Mar 1990 - Jan 1992 (1 year 10 months)
Handled incoming calls and completed clerical duties as part of the front-desk operation. Supported day-to-day administrative needs for the company.
Switchboard Operator & AP
Dillard Paper Company
Jul 1988 - Jan 1990 (1 year 6 months)
Managed incoming calls via switchboard and assisted with accounts payable tasks. Supported payables administration while handling routing and communication needs.
Customer Service Representative
Sears Roebuck
Sep 1987 - Jan 1988 (4 months)
Handled customer calls related to their accounts and provided account support. Performed customer service responsibilities for customers calling about their accounts.
Education
Degrees, certifications, and relevant coursework
University of Tennessee
1983 - 1984
Attended the University of Tennessee from 1983 to 1984.
Science Hill High School
1979 - 1983
Attended Science Hill High School in Johnson City, Tennessee from 1979 to 1983.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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